Adwin Bien-Aime
Fort Walton Beach
Summary
Professional Summary
Dedicated and results-driven Information Technology Specialist with seven years of experience in the U.S. Army providing technical support, network administration, cybersecurity, and communication systems management. Experienced in supporting mission-critical operations by troubleshooting hardware and software issues, managing user accounts and privileged access, and ensuring compliance with security policies and procedures. Skilled at working in fast-paced, team-oriented environments while delivering exceptional customer service and technical support. Currently pursuing a Bachelor's degree in Information Technology and CompTIA Security+ certified, with a strong interest in IT support, cybersecurity, and government IT operations. Recognized for adaptability, problem-solving abilities, attention to detail, and a commitment to maintaining secure and reliable technology systems.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Information Technology Specialist
Army
Valparaiso
06.2019 - Current
- Installed and configured computer systems for various military departments.
- Managed network security protocols to protect sensitive military data.
- Collaborated with cross-functional teams to implement IT solutions.
- Maintained inventory of hardware and software assets across units.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Provided technical support to users with hardware and software issues.
- Developed and implemented IT policies and procedures.
- Created and maintained user accounts for new hires or current employees.
- Managed multiple projects simultaneously while meeting deadlines.
Education
Bachelor of Science -
DeVry University
Naperville, IL08-2026
Skills
- Network security
- System configuration
- Technical support
- Project management
- User account management
- Network monitoring
- IT policy development
- Problem-solving skills
- Cross-functional collaboration
- Information security
- IT troubleshooting
Certification
- Security+
Timeline
Information Technology Specialist
Army
06.2019 - Current
Bachelor of Science -
DeVry University