Kendrick Davis
Richmond,VA
Summary
Accomplished professional with several years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army National Gaurd
Richmond , VA
01.2024 - Current
- Provided technical support to users with hardware and software issues.
- Developed and implemented IT policies and procedures.
- Participated in the design of data storage solutions for large-scale projects.
- Analyzed system logs to detect any possible malfunctions or malicious activities on the network.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Configured virtual machines for testing purposes using VMware ESXi server.
- Managed backups of critical data using Symantec NetBackup software.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Education
15 Signal Brigade
Augusta, GA08-2024
High School Diploma -
Huguenot High School
Richmond, VA06-2014
Skills
- Software Updates
- End-user support
- Hardware installations
- LAN protocols
- Security Protocols
- Network Administration
- Device configuration
- IT service management
- IT risk management
- Virtualization Technologies
- Confidential data management
- Network Security
- Software Deployment
- Microsoft Word
- Data Entry
- Help Desk Support
- VoIP Systems
Certification
- Secret Security Clearance
- CompTIA Security+
Timeline
Information Technology Specialist
US Army National Gaurd
01.2024 - Current
15 Signal Brigade
High School Diploma -
Huguenot High School
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