Aedyn Smock
Sykesville,MD
Summary
Dedicated and enthusiastic student with a strong focus on teamwork, customer service, and leadership. Currently pursuing a high school diploma and developing skills in communication, problem-solving, and cash handling.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Martin's Food Markets
Eldersburg, MD
11.2024 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Suggested alternative products when requested items were out of stock
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Participated in store-wide training sessions on product knowledge, sales techniques, and customer service best practices
- Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
- Demonstrated strong problem-solving skills when resolving issues related to incorrect pricing or damaged merchandise
- Demonstrated proficiency in using barcode scanners, weighing scales, price lookup systems (PLUs), etc
Freedom Volleyball Coach
Sykesville, MD
11.2023 - 03.2024
- Organized and managed team practices, ensuring efficient use of time and maximum player engagement
- Developed and implemented comprehensive training programs for players of all skill levels, resulting in improved performance and player development
- Provided individualized coaching and feedback to players, focusing on technique, strategy, and mental preparation
- Cultivated a positive team culture emphasizing sportsmanship, teamwork, and personal growth
- Fostered strong relationships with parents by maintaining open lines of communication regarding team progress and individual player development
- Served as a role model for athletes by demonstrating professionalism, integrity, and dedication to the sport
- Nurtured an inclusive and supportive environment for players of diverse backgrounds, fostering a sense of belonging
Education
No Degree -
Liberty High School
Eldersburg, MD09.2025
Skills
- Customer service
- Teamwork
- Leadership
- Basic math
- Active listening and communication skills
- Patience and empathy
- Adaptability and resourcefulness
- Cash handling
- Professionalism and courtesy
- Problem solving
- Cash register
- Work ethic and integrity
Accomplishments
- Trained and mentored 3 employees.
- Promoted to customer service after only 4 months for exceptional performance.
Certification
Driver's License
Languages
English
Interests
- Music
- Crafting and DIY Projects
- Outdoor Recreation
- Volunteering
- DIY and Home Improvement
- Road Trips
- Baking
- Cooking
- Volunteering at local animal shelters and rescue organizations
- Photography
- Personal Development and Self-Improvement
Timeline
Cashier
Martin's Food Markets
11.2024 - Current
Freedom Volleyball Coach
11.2023 - 03.2024
No Degree -
Liberty High School