Aengelica Roldan
Jupiter,FL
Summary
Dynamic restaurant professional with over ten years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Lucky Shuck
Jupiter, FL
02.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns
Server
Dive Bar
09.2020 - Current
- Cultivated warm relationships with regular guests
- Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Check identification to enforce age requirement for alcoholic beverages.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Ruth Chris Steakhouse
09.2019 - 03.2020
- Genuinely make recommendations that guest will enjoy
- Perform opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guests needs
- Upsold high-profit items such as appetizers, mixed drinks and wine to enhance sales numbers
- Check identification to enforce age requirement for alcoholic beverages
- Deliver food and beverages from kitchen and bar to guests in a timely manner
- Perform other job duties as requested by management.
Floor Manager/Event Manager
Texas De Brazil
09.2017 - 09.2019
- Maintained team productivity by aligning day-to-day operations with overall business objectives
- Provided excellent customer service to our most high-profile guest and personally guided their experience during many of our events
- Interviewed, hired, trained, and coached 50+ staff members on customer skills, food and beverage knowledge
- Created a cross-training program ensuring FOH staff member were able to perform confidently and effectively in all positions
- Consistently exceeded monthly sales goals
- Oversaw preparation of food, menus and beverages with full authority over inventory and ordering.
Personal Chef
Family Of Six
08.2015 - 08.2017
- Shopped at specialty grocery stores to obtain the ingredients needed for food preparation
- Prepared meals using a variety of cooking techniques, including baking, braising, roasting, frying and sautéing
- Customize meal plan with dietary needs, allergies, and food preferences
- Keeping up with nutritional information and storing food away with proper labeling
- Monitored line processes to maintain consistency in quality, quantity and presentation
- Properly handled and stored food to prevent cross-contamination.
Executive Chef
Texas De Brazil
11.2012 - 08.2017
- Ensured excellent food quality and maximized customer satisfaction while preparing meals according to customer requests
- Mentored more than 7 kitchen staff at all levels to prepare each for demanding roles
- Training a team of 15 with quality culinary procedures
- Placed ingredient orders and maintained inventory of food and supplies
- Supervised activities with dishwasher and coordinate cooks with food preparation
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
High School Diploma -
Barnabas Christian Academy
Port Saint LucieCulinary Arts Diploma -
Lincoln Culinary Institute
West Palm Beach, FLSkills
- Customer Service
- Teamwork / Collaboration
- Natural leader
- Food preparation and safety
- Recipes and menu planning
- Strong work ethic and integrity
- Food service background
- Bilingual in English and Spanish
Certification
SafeServ Certified, #17527443
volunteer experience
- Adopt-a-Road Program, Keeping county clean by picking up litter and trash.
- Christ Fellowship, Kitchen cook for the morning service and children ministry for kids who need a fun, positive and energetic environment.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Lucky Shuck
02.2022 - Current
Server
Dive Bar
09.2020 - Current
Server
Ruth Chris Steakhouse
09.2019 - 03.2020
Floor Manager/Event Manager
Texas De Brazil
09.2017 - 09.2019
Personal Chef
Family Of Six
08.2015 - 08.2017
Executive Chef
Texas De Brazil
11.2012 - 08.2017
High School Diploma -
Barnabas Christian Academy
Culinary Arts Diploma -
Lincoln Culinary Institute