Aerial Surkamp
Summary
Versatile professional with a strong foundation in office management, customer relations, and crisis communication. Demonstrates a keen attention to detail and a proactive approach to problem-solving, reinforced by ongoing education in psychology and criminal justice. Prepared to contribute valuable insights and support in a challenging new environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Municipal Prosecutor Clerk
City of St. Robert
Saint Robert, MO
- Examined legal documents to ensure compliance with laws and court procedures.
- Prepared comprehensive multi-system documentation to support prosecution in court.
- Processed document requests while delivering customer service via phone, email, and in-person interactions.
- Executed clerical tasks, including photocopying and scanning, for precise record-keeping.
- Entered case numbers and pertinent information into computer databases accurately.
- Maintained confidentiality of sensitive information in accordance with legal standards.
911 Telecommunicator
Pulaski Co Sheriff Department
Waynesville, MO
06.2023 - Current
- Prioritized calls based on urgency and importance.
- Recorded critical details from emergency and non-emergency calls to ensure accurate response coordination.
- Dispatched crews, vehicles, or field units using radio, phone, or computer systems.
- Transmitted solutions and allocated resources to resolve issues efficiently.
- Updated field units on orders, traffic obstacles, and requirements to enhance operational awareness.
- Entered data in computer systems to maintain accurate logs and activity records.
Leasing Agent Assistant/Receptionist
Liberty Park Apartments
Saint Robert, MO
11.2021 - 07.2022
- Coordinated leasing paperwork and maintained accurate tenant records.
- Prepared leasing documents and managed collection of rent, deposits, and application fees.
- Received rent payments and tracked transactions in accounting software.
- Managed customer relationships by delivering exceptional service throughout tenancy.
- Updated residents on changes to rental agreements to ensure clear communication.
- Assisted prospective tenants during property tours and answered inquiries.
- Established strong working relationships with vendors responsible for maintenance services at leased properties.
Education
Criminal Justice - Currently studying
Ozarks Technical Community College
07-2026
General Studies - High school diploma
Winona High School
Winona, MO05-2008
Skills
- Clerical and office management
- Data entry and documentation
- Microsoft Excel and Word
- Customer service
- Medical administration
- Telecommunications systems
- Multi-line phone systems
- Dispatching for incidents
- Desktop applications
- Time management and scheduling
- Problem-solving and flexibility
- Leadership skills
- Writing skills
- OSHA and HIPAA
Certification
- First Aid Certification
- L1MA
- CPR
- S.A.N.E, 10/01/18 to 10/01/22, Sexual Assault Nursing Examination
Timeline
911 Telecommunicator
Pulaski Co Sheriff Department
06.2023 - Current
Leasing Agent Assistant/Receptionist
Liberty Park Apartments
11.2021 - 07.2022
Municipal Prosecutor Clerk
City of St. Robert
Criminal Justice - Currently studying
Ozarks Technical Community College
General Studies - High school diploma
Winona High School