Aerian Glover
Lithonia,GA
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Logistics Service Representative-Medical Courier
Medspeed Inc.
11.2021 - Current
- Transport over 25 lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail and related materials daily
- Load and unload company vehicle with appropriate equipment
- Operate hand-held scanning device to track items throughout transportation cycle
- Observe operating policies, procedures and service schedules
- Established safe and courteous driving behavior
- Performed pre/post-trip vehicle inspections and maintain clean, neat and orderly vehicle
- Demonstrate teamwork, cooperation and adaptability with teammates and clients.
Dispatch/Office Manager/Driver
UTransport Concierge Service
03.2017 - 07.2021
- Coordinate with drivers with ETAs of clients pick up and drop off time through company hand held device
- Dispatched and distributed runs to designated driver through Zoho mail and company dispatch system
- Performed Payroll, Billing/QuickBooks, Accounts Payable, HR Responsibilities, Company Fleet Management, Staff meetings, Dispatch/Scheduling, Microsoft Word & Excel.
- Managed over 20 employees daily
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Organized records of vehicles, schedules and completed orders
- Reduced worker accidents by implementing improved safety standards and monitoring procedures
- Counseled drivers on violations of company policy or service standards to improve performance
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity
Wheelchair Agent
Air SERV Corporation
03.2016 - 03.2019
- Performed strong verbal communication with passengers & dispatch.
- Transported over 25 passengers in wheelchairs to and from aircraft and inside terminals and helped passengers in and out of wheelchairs at arrival and departure gate.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
Education
Medical Assistant Diploma -
Georgia Medical Institute
Riverdale, GA01.2005
High School Diploma -
Redan High School
Stone Mountain, GA01.2002
Skills
- Office Management
- Cash Handling
- Communication
- Sales
- QuickBooks
- Payroll
- Accounts Receivable
- Accounts Payable
- Dispatching
- Microsoft Office/Excel
- Customer Service & Medical/Delivery Driver
- MS Office
- Data Entry
Timeline
Logistics Service Representative-Medical Courier
Medspeed Inc.
11.2021 - Current
Dispatch/Office Manager/Driver
UTransport Concierge Service
03.2017 - 07.2021
Wheelchair Agent
Air SERV Corporation
03.2016 - 03.2019
Medical Assistant Diploma -
Georgia Medical Institute
High School Diploma -
Redan High School