Aeriana Xenos
Spring Hill,TN
Summary
Dynamic server with a track record of delivering exceptional customer service and fostering repeat business. Skilled in cash handling, complaint resolution, and maintaining high cleanliness standards, ready to contribute to a positive dining experience.
Overview
3
3
years of professional experience
Work History
Server
Cheddars Scratch Kitchen
02.2026 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently in a fast-paced environment.
- Handled cash transactions accurately, maintaining financial integrity.
- Resolved customer complaints promptly, enhancing dining experience.
- Implemented best practices for cleanliness and sanitation in the dining area.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations.
- Collaborated with kitchen staff to streamline order delivery processes.
- Trained new servers on menu offerings and service standards.
Barista/Restaurant Server/Banquet Server/Bartender
The Fairlane Hotel
02.2024 - 01.2026
- Prepared high-quality beverages using espresso machines and grinders.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Maintained the cleanliness and organization of workstations, ensuring compliance with health standards.
- Managed inventory levels, restocking supplies to ensure uninterrupted service during peak hours.
- Collaborated with team members to streamline workflow and improve overall efficiency.
- Developed seasonal beverage specials, contributing to menu innovation and customer engagement.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Assisted in training new baristas on beverage preparation and service techniques.
Head Hostess
Uncle Julio's
08.2023 - 01.2024
- Greeted and seated guests promptly, ensuring optimal customer flow and satisfaction.
- Managed the reservation system to streamline seating arrangements and reduce wait times.
- Provided menu information to guests, enhancing their dining experience through knowledgeable service.
- Handled guest inquiries and complaints professionally, maintaining a positive atmosphere in the restaurant.
- Collaborated with management to implement improvements in hosting processes for enhanced efficiency.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Coordinated with kitchen and serving staff to ensure timely service delivery.
- Assisted in training new host staff on company protocols and guest interaction techniques.
Education
High School Diploma -
Spring Hill High School
Columbia, TNAssociate of Science - Psychology
Columbia State Community College
Columbia, Tennessee, TN12-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Order accuracy
- Food safety practices
- Table bussing
- Suggestive selling
- Allergy awareness
- Daily specials memorization
- Multitasking and organization
Timeline
Server
Cheddars Scratch Kitchen
02.2026 - Current
Barista/Restaurant Server/Banquet Server/Bartender
The Fairlane Hotel
02.2024 - 01.2026
Head Hostess
Uncle Julio's
08.2023 - 01.2024
High School Diploma -
Spring Hill High School
Associate of Science - Psychology
Columbia State Community College