Aeriel Beard
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
Inside Manager
Adventureland Theme Park
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Completed transactions, exchanges and returns to support payment processing.
- Supported customer service, providing informational resources regarding promotions and sales.
- Communicated inventory needs and customer requests to supervisor to streamline operations.
- Used cash and OLTP systems to promptly and accurately fulfill customer orders.
Personal Shopper
Walmart
04.2019 - 04.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Provided product advice to customers to help select most suitable items for individual needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
Education
High School Diploma -
Rehobeth High School
Rehobeth, AL05.2014
Skills
- Operations Management
- Financial Management
- Workforce Management
- Business Administration
- Staff Development
- Policy Implementation
- Staff Management
- Team Leadership
- Verbal and Written Communication
- Schedule Preparation
Timeline
Inside Manager
Adventureland Theme Park
04.2021 - Current
Personal Shopper
Walmart
04.2019 - 04.2021
High School Diploma -
Rehobeth High School
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