Aerion Frazier
Las Vegas,NV
Summary
Professional hospitality expert with proven track record in ensuring accurate financial records and exceptional guest satisfaction. Skilled in front desk operations, bookkeeping, and resolving guest inquiries efficiently. Strong team player with focus on collaboration and adaptability, ensuring smooth night operations. Reliable in maintaining compliance with hotel policies and delivering consistent results.
Overview
6
6
years of professional experience
Work History
FrontDesk /Hotel Night Auditor
BestWestern
05.2024 - Current
- Balanced hotel accounts and resolved discrepancies.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
Night Auditor
Home2 Suites By Hilton
01.2022 - 02.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Front Desk/ Night Audit
Homewood Suite by Hilton Hotels
02.2021 - 01.2022
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
Supervisor / Night Audit
WestGate Ski Resort
02.2019 - 04.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collected, arranged, and input information into database system.
Education
Associate of Applied Science - Health Administration
Arizona College
Glendale, AZ06-2017
GED -
Tacoma Community College
Tacoma, WA06-2000
Skills
- Microsoft Office
- Accounting knowledge
- Guest Relations
- Property Management Systems
- Reservation Management
- Audit Procedures
- Teamwork and Collaboration
- Customer Service
- End-of-Day Processes
- Balancing Transactions
- Front Desk Operations
- Credit and cash payments
Timeline
FrontDesk /Hotel Night Auditor
BestWestern
05.2024 - Current
Night Auditor
Home2 Suites By Hilton
01.2022 - 02.2023
Front Desk/ Night Audit
Homewood Suite by Hilton Hotels
02.2021 - 01.2022
Supervisor / Night Audit
WestGate Ski Resort
02.2019 - 04.2020
Associate of Applied Science - Health Administration
Arizona College
GED -
Tacoma Community College
Similar Profiles
Arianna WestArianna West
Front Desk Receptionist at BestwesternFront Desk Receptionist at Bestwestern
HAYAT HUSSENHAYAT HUSSEN
Housekeeping and Laundry Attendant at BESTWESTERN HOTELHousekeeping and Laundry Attendant at BESTWESTERN HOTEL
Dhaval PatelDhaval Patel
General Manager at Surestay Hotel By BestwesternGeneral Manager at Surestay Hotel By Bestwestern