Aeris Shriver
Falling Waters,WV
Summary
Dedicated student with 4 years of experience in the pharmacy along with 6 years of experience in customer service. Always willing to complete a job with strong work ethic and willing to jump in wherever and whenever needed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Spring Mills Pharmacy
01.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Perform data entry for patient information and medications and ensure compliance with HIPAA regulations and patient confidentiality laws
- Utilize in-store software to collect patient and drug information necessary to fill required prescriptions
- Provide excellent customer service by greeting customers, filling prescriptions, and providing basic information about medication use and general healthcare
- Delivered support to the pharmacist, provided strong customer service, and entered patient and drug information maintain accurate patient records
- Properly provided assistance to the pharmacist in scheduled drug inventory monthly
- Lead of inventory once a year
Pharmacy Technician
Reed's Pharmacy
03.2021 - 01.2022
- Perform data entry for patient information and medications and ensure compliance with HIPAA regulations and patient confidentiality laws
- Oversee claims processing for third-party program prescriptions
- Utilize in-store software to collect patient and drug information necessary to fill required prescriptions
- Provide excellent customer service by greeting customers, filling prescriptions, and providing basic information about medication use and general healthcare
- Answered phones and provided support for all queries not requiring direct pharmacist intervention
- Clean and organize shelving to properly take inventory when needed
Sales Clerk
Reed's Pharmacy
08.2019 - 03.2021
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency. Responsible for ringing out customers and assisting them to the extent with their pharmaceutical needs
- Maximize positive customer service experience
- Contribute to positive, fun working environment
- In charge of front end inventory, responsible for ordering and restocking
Sales Associate
Food Lion
08.2017 - 09.2019
- Responsible for ringing out as customer bought their groceries. Also responsible for assisting them in any way to help them find what were looking for.
- Maintained high customer service standards in high-volume, fast-paced environments
- Used point-of-sale machines to process payments at cash registers
- Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves and restocking items
Education
No Degree - Medical Assisting
Blue Ridge Community And Technical College
Martinsburg, WVBachelor of Arts - Criminal Justice
Shepherd University
Shepherdstown, WV08.2024
High School Diploma -
Spring Mills High School
Martinsburg, WV05.2018
Skills
- Insurance Billing
- Medication Dispensing
- Drug Inventory Control
- Workflow Optimization
- Receiving Incoming Supplies
- HIPAA
- Stocking Shelves
- Team Collaboration
- Cash Handling
- POS Systems
- Customer Service
- Court Reporting
- Document Control
- Organizational Skills
- Microsoft Office Skills
Certification
- CPhT - Certified Pharmacy Technician
Additional Information
Internship:
Berkeley County Prosecuting Attorney's Office
380 W. South Street #2400 Martinsburg, WV 25401
- I am currently interning at the Berkeley County Prosecuting Attorney's Office in Martinsburg, WV. This is allowing me to work amongst the court setting. Daily activities include attending courts, filling out paperwork for the prosecuting attorney, redacting information from reports, creating files and CDs for arraignments.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Pharmacy Technician
Spring Mills Pharmacy
01.2022 - Current
Pharmacy Technician
Reed's Pharmacy
03.2021 - 01.2022
Sales Clerk
Reed's Pharmacy
08.2019 - 03.2021
Sales Associate
Food Lion
08.2017 - 09.2019
No Degree - Medical Assisting
Blue Ridge Community And Technical College
Bachelor of Arts - Criminal Justice
Shepherd University
High School Diploma -
Spring Mills High School
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