Aeryn Waterman
Meridian,ID
Summary
Driven and adept Customer Service Associate with a proven track record at Majestic Dreams, excelling in craftsmanship and problem resolution. Leveraged customer support skills and product knowledge to enhance customer satisfaction and foster lasting relationships. Demonstrated exceptional team collaboration and computer skills, ensuring optimal stock levels and efficient POS system operation.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Majestic Dreams
Meridian, ID
03.2021 - 05.2024
- Helped a moderate volume of customers with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Worked with various tools and equipment to handcraft jewelry, wood crafts, and other merchandise.
- Prepared shipping labels for packages to be sent, ensuring the correct labels and information were used.
- Delivered packages to the post office to ship to customers in a timely matter and provided excellent care to ensure product remained in perfect condition.
- Cultivated lasting client relationships through consistent reliability and dedication towards achieving mutually beneficial results.
- Took and edited photos to be posted to an online storefront
- Implemented sustainable practices within the workshop environment by recycling material when possible.
- Assisted customers with repair inquiries by evaluating damage or wear-and-tear issues, providing accurate quotes for restoration services.
- Managed inventory effectively, balancing stock levels with anticipated demand patterns for optimal resource utilization.
Crew Member
McDonald's
Meridian, ID
10.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
Education
High School Diploma -
Meridian High School
Meridian, ID05.2024
Skills
- Customer Service
- Craftsmanship
- Problem Resolution
- Team Collaboration
- Product Knowledge
- POS System Operation
- Customer Support
- Stock replenishment
Timeline
Crew Member
McDonald's
10.2022 - 03.2023
Customer Service Associate
Majestic Dreams
03.2021 - 05.2024
High School Diploma -
Meridian High School