Alexander Gruber
Kettering,OH
Overview
9
9
years of professional experience
Work History
Customer Billing Auditor
AES OHIO
10.2020 - Current
- Resolve Billing kick outs via SAP BDEX Work Center
- Participate in user acceptance testing
- Help end user understand system and process capabilities
- Maintain update-to-date functional knowledge relating to SAP functionality and associated business processes
- Assist Basis teams and end users in supporting routine, daily and monthly transaction batch processing
- Resolve complex billing errors in timely manner
- Audit Customer Accounts for billing inaccuracies
Customer Service Rep
AES OHIO
03.2018 - 10.2020
- Assisted Residential and Business customers with billing and payment arrangements
- Starting and Stopping services
- Field Outage calls
- Provided effective First Call Resolution
- Met periodic AHT metrics
Team Lead
Tradeglobal Inc
10.2016 - 03.2018
- Assist CSR's in de-escalation
- Supervisor Call Backs
- Approve refund or credits
- Provide first call resolution
- Increase overall Customer satisfaction
Customer Service Representative
Tradeglobal Inc
06.2016 - 10.2016
- Provide customer service to e- commerce customers
- Assist in order creation, tracking, returns
- Online account assistance and trouble shoot
01.2022 - Current
Education
Computer Information Systems -
Sinclair Community College
Skills
- Customer Service
- Billing Experience
- Remote Work
- Microsoft Office
- Attention to detail
- Teamwork
- Time Management
- Problem Solving
- Data Entry
- Data Analysis
- SAP
- Salesforce
- CRM
- ERP
References
- Dominic Blair, AES OHIO, (937)-469-5147
- Ollie Oliver, Tradeglobal Inc, (248)-635-0200
- Donte Lake, AES OHIO, (937)-607-2803
Key Qualifications
- 10+ years Customer Service
- 5+ years Billing Experience
- 6 years of Remote Work
- Proficiency with Microsoft Office tools
- Attention to detail
- Ability to work independently or in a team
- Time Management
- Problem Solving
- Data Entry / Analysis
- SAP, Salesforce experienced
- CRM & ERP
Timeline
01.2022 - Current
Customer Billing Auditor
AES OHIO
10.2020 - Current
Customer Service Rep
AES OHIO
03.2018 - 10.2020
Team Lead
Tradeglobal Inc
10.2016 - 03.2018
Customer Service Representative
Tradeglobal Inc
06.2016 - 10.2016
Computer Information Systems -
Sinclair Community College