Afifa Jawa
Dumont,USA
Summary
To secure a position where my sales, customer service and interpersonal skills can be utilized to their fullest and enhanced and developed for continued job growth. My goal is to better my personal development and improve the overall performance of others.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
12
12
years of professional experience
Work History
Cashier
ShopRite
Emerson, NJ
11.2024 - 04.2025
- Delivered a great customer experience while providing our customers with accurate, friendly and efficient checkout service
- Provided customer service greets customers, answers inquiries, and resolves complaints in a courteous manner.
- Efficiently scan items and operate the POS system to process cash, checks, credit cards, vouchers, and coupons.
- Cash Management: Accurately handle cash, count drawers, and provide correct change.
- Identify and scan products accurately; safely bag items, ensuring proper handling of perishables.
- Maintain a clean, organized checkout area and adhere to safety guidelines (e.g., proper sanitation).
- Assist customers in locating items and be knowledgeable about products, including produce.
Team Leader
PI Communication
Lahore, Pakistan
11.2015 - 03.2018
- Achieve sales budget goals through application support and new industry market application research.
- Conducted presentations and prepared proposals to prospective clients by analyzing their needs.
- Proven track record of success
- Demonstrated professional salesmanship using highly developed sales techniques and effective presentation skills.
- Provides sound advice at every Customer interaction to create a constructive Customer Experience
Sales Representative
Q Mobile
Lahore, Pakistan
08.2013 - 01.2014
- Provide sound advice at every Customer interaction to create a constructive Customer Experience and certifies that Customer’s Mobile needs were met.
- Accurately and efficiently presenting new mobile products and mobile plans while providing legendary customer service
- Excellent analytical, problem solving, troubleshooting and conflict resolution skills.
- Perform duties of an expert with all Mobile tools, processes, and programs.
Education
Bachelors in science - Honors
Lahore College for Women university
Lahore, Pakistan01-2015
Intermediate - Computer science
Gulberg COLLEGE
Lahore, Pakistan01-2011
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
ADDITIONAL SKILLS AND LANGUAGES
Knowledge of QuickBooks and Microsoft office, (English Urdu and Hindi)
Timeline
Cashier
ShopRite
11.2024 - 04.2025
Team Leader
PI Communication
11.2015 - 03.2018
Sales Representative
Q Mobile
08.2013 - 01.2014
Intermediate - Computer science
Gulberg COLLEGE
Bachelors in science - Honors
Lahore College for Women university