AFOLARIN OJIKUTU
Seattle,WA
Summary
Highly skilled and dedicated e-commerce professional with a proven track record in project management, product development, and customer engagement. Proficient in building strong relationships with customers, senior leaders, and engineering teams to ensure the successful development and implementation of products. Proven ability to organize and coordinate rollouts for maximum customer engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Manager
PingPong Payments
Seattle, Washington
11.2022 - Current
- Coordinated with product and engineering teams to define product requirements and roadmap, achieving a 20% increase in user engagement and a 15% increase in daily active users
- Designed training programs for customers, including a series of explanatory videos, for new customers, which reduced the onboarding time for new customers by 70%
- Streamlined post-sales support to increase customer retention rate among enterprise clients by 27%
- Leveraged JIRA to create project backlogs, track sprints and user stories, and monitor team efficiency
- Triaged and prioritized bug reports and new feature requests received from our current and potential customers, partners, and stakeholders.
Account Executive
Uber
Seattle, WA
05.2022 - 11.2022
- Partnered with operations and account managers to activate the best merchants
- Communicated effectively with end-users, colleagues, and management to resolve
- Issues and ensure customer satisfaction
- Actively managed a pipeline of over 100 accounts, achieving an average of 130% of
- Quota over 6 months
Associate Product Manager
EkoGo Limited, Intermodal Transit Application
Lagos, Nigeria
03.2020 - 02.2022
- Delivered features for the app MVP, which tested positively with a sample size of > 100 users
- Led primary/secondary research, data analytics, marketing, and 3 other cross-functional teams to create the MVP
- Raised $10,000 in pre-seed funding for research and development of MVP
- Created a product requirement document and roadmap, which led to the MVP being delivered 3 weeks before the due date
- Managed software product roadmap including product and feature definition with development plan
- Developed and test hypotheses for new features utilizing wireframes and user stories and by working with a cross-functional team of designers, developers, product managers, and customer-facing roles to vet, build and ship new products and features
- Created functional and non-functional requirements for development teams
- Clearly define user flows for features
Relationship / Project Manager
Access Bank Plc
Lagos, Nigeria
04.2019 - 03.2020
- Partnered with various cross-functional teams to roll out products
- Oversaw the entire product cycle from launch to finish and managed products while simultaneously managing customer relations
- Successfully launched Access Bank Travel card, resulting in a 13% increase in customer interaction after the first quarter of launch, directly impacting customer retention
- Reduced the cost of transporting cash by 12% in the first month of completion of the
- Safe expansion scheme project
- Cut time spent in tax season by 30% by working with the IT department on automatic storage.
Education
Product Ideation, Design, And Management Expertise
University of Maryland, College Park
Maryland 03.2023
Bachelor of Science - Economics & Management
Loughborough University
Loughborough, UKSkills
- Microsoft Word
- Microsoft project
- Microsoft Excel
- Salesforce
- Product Plan
- Tableau
- Dynamics 365
- SQL
- JIRA
- GitHub
Certification
Problem-Solving | Time Management | Data Modeling & Visualization | Pipeline Management | Relationship Management | Process Improvement | Data Collection & Management |Business Process Management | Product Strategy | Business Strategy | Product Development | Business-to-Business (B2B) | User Experience (UX) | SQL | Agile Methodology |Business Intelligence (BI) | Analytics |Software as a Service (SaaS) | E-commerce |Scrum Master
Timeline
Project Manager
PingPong Payments
11.2022 - Current
Account Executive
Uber
05.2022 - 11.2022
Associate Product Manager
EkoGo Limited, Intermodal Transit Application
03.2020 - 02.2022
Relationship / Project Manager
Access Bank Plc
04.2019 - 03.2020
Product Ideation, Design, And Management Expertise
University of Maryland, College Park
Bachelor of Science - Economics & Management
Loughborough University
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