Afra Bibi
Madison,WI
Summary
Compassionate Resident Assistant with experience managing residential life activities and enforcing housing policies. Strengths include strong conflict resolution skills, adaptability to diverse environments, and ability to foster supportive relationships with residents. Made significant impacts in previous roles by creating inclusive living communities and facilitating educational programs for resident development.
Overview
5
5
Languages
2
2
years of professional experience
Work History
Resident Assistant
Home Again Assisted Living
Waunakee, Wisconsin
06.2026 - Current
- Facilitated resident engagement through organized activities and events.
- Coordinated with staff to ensure timely responses to resident concerns.
- Supported emergency response efforts by following established safety protocols.
- Completed routine rounds, checking with residents to meet care needs.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Transported residents to activities and meals.
- Developed positive relationships with all members of the residence hall community.
- Managed administrative tasks, maintenance requests, room change process, and incident reports.
- Mentored new resident assistants during their training period.
- Supervised medication administration, personal hygiene, and other activities of daily living.
Pro sales Associate
The Home Depot
Madison, Wisconsin
08.2025 - Current
- Assisted customers with product selection and provided tailored recommendations.
- Maintained knowledge of current promotions and sales strategies to enhance customer engagement.
- Processed transactions accurately using point-of-sale systems in a fast-paced environment.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Organized merchandise displays to create an appealing shopping atmosphere for customers.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Educated customers on product features and benefits to drive informed purchasing decisions.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Conducted follow-up calls to ensure customer satisfaction.
- Analyzed market trends to identify new opportunities for growth.
Direct Support Professional
Dungarvin
Baraboo, WI
01.2026 - 06.2026
- Assisted clients with daily living activities and personal care tasks.
- Maintained a clean and safe living environment for clients.
- Communicated effectively with clients to understand their needs and preferences.
- Prepared nutritious meals based on dietary restrictions and client preferences.
- Monitored client health and reported any changes to medical professionals.
- Collaborated with family members to ensure consistent care plans were followed.
- Assisted with mobility and transportation to appointments or social events.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Night Audit Supervisor
MT Olympus resorts
Wisconsin Dells, Wisconsin
01.2025 - 02.2026
- Managed nightly financial audits and reconciled cash drawers.
- Supervised front desk operations during night shifts.
- Trained new staff on audit procedures and customer service standards.
- Coordinated communication between departments for guest services.
- Resolved guest inquiries and complaints with professionalism and efficiency.
- Monitored security systems to ensure guest safety overnight.
- Prepared nightly reports detailing occupancy and revenue data.
- Implemented standard operating procedures for nightly audits and documentation.
Education
High School Diploma -
Baraboo High
Baraboo, WI05-2026
Skills
- Customer service
- Event coordination
- Conflict resolution
- Time management
- Administrative support
- Team collaboration
- Health monitoring
- Patient assessments
Languages
Urdu
Full Professional
English
Full Professional
Arabic
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Resident Assistant
Home Again Assisted Living
06.2026 - Current
Direct Support Professional
Dungarvin
01.2026 - 06.2026
Pro sales Associate
The Home Depot
08.2025 - Current
Night Audit Supervisor
MT Olympus resorts
01.2025 - 02.2026
High School Diploma -
Baraboo High