Afton Johnson
Summary
Dedicated with experience supporting academic achievement, personal development, and career readiness. Skilled in mentoring, communication, case management, conflict resolution, and student engagement. Passionate about helping students overcome barriers and reach educational and personal goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Zachary High School
Zachary
08.2023 - Current
- Developed and implemented lesson plans that actively engaged students across various subjects.
- Supported teachers in managing classroom dynamics and supervising student activities effectively.
- Communicated effectively with students, staff, and parents regarding progress.
- Fostered a positive classroom environment that encouraged student participation and learning.
- Monitored student behavior and addressed concerns promptly.
- Participated in professional development to enhance teaching strategies.
Transportation Dispatcher
First Student Inc
Zachary
08.2021 - 03.2023
- Coordinated daily transportation schedules for multiple routes and drivers.
- Communicated with drivers to facilitate timely arrivals and departures.
- Monitored vehicle locations using GPS tracking systems.
- Documented incidents and reported safety concerns to management promptly.
- Resolved customer complaints by collaborating with stakeholders for effective solutions.
- Resolved operational issues quickly to maintain service reliability.
- Assisted in training new dispatch staff on procedures and systems.
- Provided support to drivers in regards to directions, paperwork.
- Coordinated schedules, implemented policies, and partnered with managers to enhance operational procedures and clarify objectives.
School Bus Driver
First Student Inc
Zachary
04.2008 - 08.2021
- Safely transported students to and from school and events.
- Conducted pre-trip inspections to ensure bus safety and compliance.
- Monitored student behavior to foster a positive and respectful environment.
- Communicated with parents about bus schedules and safety to ensure transparency and trust.
- Adhered to traffic laws and school policies while driving the bus.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Transported students and teachers on school activity trips, demonstrating leadership and responsibility.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Medical Receptionist
Primary Care Group
Baton Rouge
05.2002 - 07.2005
- Greeted patients and managed check-in processes at Primary Care Group.
- Scheduled appointments and coordinated patient referrals efficiently.
- Verified insurance information and resolved patient billing inquiries to ensure seamless patient experience.
- Communicated effectively with healthcare providers to optimize patient care.
- Maintained accurate patient records in electronic systems to support efficient healthcare delivery.
- Managed phone calls and resolved patient inquiries to enhance communication and patient satisfaction.
- Ensured compliance with HIPAA regulations in all patient interactions.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Input patient insurance details, demographics, and health history into database accurately.
Education
Associate of Applied Science - Medical Office Administration
Delta College of Arts & Technology
Baton Rouge, LA01-2002
Skills
- Classroom management
- Lesson planning
- Student assessment
- Curriculum planning
- Lesson coordination
- Student engagement
- Parent communication
- Safety compliance
- Educational assessments
- Educational compliance
- Electronic records management
- Educational resource management
- Classroom scheduling
- Student registration
- Time management
- Problem solving
- Professional development
- Student reminders
Certification
- Commercial Drivers License
- Billing & Coding
Timeline
Substitute Teacher
Zachary High School
08.2023 - Current
Transportation Dispatcher
First Student Inc
08.2021 - 03.2023
School Bus Driver
First Student Inc
04.2008 - 08.2021
Medical Receptionist
Primary Care Group
05.2002 - 07.2005
Associate of Applied Science - Medical Office Administration
Delta College of Arts & Technology