Agata Piwarski
San Jose,CA
Summary
Proven Optician at Spectrum Eye Physicians, adept in optical measurements and customer service, excelled in enhancing eyewear fit accuracy and resolving patient concerns swiftly. Leveraged insurance verification skills to streamline billing processes, contributing to high satisfaction levels. Demonstrated exceptional teamwork and administrative prowess across diverse medical settings, significantly improving operational efficiency.
Overview
19
19
years of professional experience
Work History
Optician
Spectrum Eye Physicians
05.2017 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Medical Receptionist
Palo Alto Medical Foundation
02.2015 - 05.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Vet Technician
Dermatology For Animals
09.2005 - 02.2015
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
Education
High School Diploma -
Westmont High School
Campbell, CA06.2002
Skills
- Customer Service
- Optical Measurements
- Insurance Verification
- Computer Skills
- Optical dispensing
- Insurance Billing
- Retail Sales
- Optical orders
- Administrative Functions
- Patient testing
- Eyewear trends
- Contact lens
Languages
English
Native or Bilingual
Polish
Full Professional
Timeline
Optician
Spectrum Eye Physicians
05.2017 - Current
Medical Receptionist
Palo Alto Medical Foundation
02.2015 - 05.2017
Vet Technician
Dermatology For Animals
09.2005 - 02.2015
High School Diploma -
Westmont High School