AGHANNAJ ZAHRA
Arlington,VA
Summary
Reliable supervisor with exceptional experience in leading teams, delivering results and exceeding business expectations. Excellent communication and listening skills and always strives to provide leadership and vision to meet goals and objectives.
Overview
4
4
years of professional experience
Work History
Supervisor
Venchi
04.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Manager of Landing Pages and Creatives
Otyss Markting
10.2021 - 02.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Back Office Executive
Sermart
08.2021 - 10.2021
- Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.
- Enhanced data accuracy in financial reports by conducting thorough analysis and cross-checking of information.
- Reduced turnaround time for client inquiries by prioritizing tasks and ensuring timely responses to requests.
- Improved interdepartmental communication through regular meetings, detailed reporting, and proactive collaboration on projects.
Customer Service and Accounting
Strapex
11.2019 - 01.2020
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Strengthened operations by implementing process improvements that increased overall efficiency and productivity.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
Education
Associate of Applied Business - Business Management
Specialized Institute of Applied Technology
MOROCCO09.2020
High School Diploma -
Abi Aabas Sabti High School
MOROCCO06.2018
Skills
- Exceptional customer service
- Ability to work in a fast-paced environment
- Effective multitasking
- Staff Management
- Operations Management
- Process Improvement
- Strategic Planning
- Data Analytics
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Professional Working
Software
Powerpoint
Excel
Wordpress
Timeline
Supervisor
Venchi
04.2023 - Current
Manager of Landing Pages and Creatives
Otyss Markting
10.2021 - 02.2023
Back Office Executive
Sermart
08.2021 - 10.2021
Customer Service and Accounting
Strapex
11.2019 - 01.2020
Associate of Applied Business - Business Management
Specialized Institute of Applied Technology
High School Diploma -
Abi Aabas Sabti High School
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