Agnerys Ortiz
Hartford,CT
Summary
Dynamic and dedicated professional with extensive experience at Transdev as a Road Supervisor, excelling in optimizing transit operations and enhancing team performance. Bilingual communicator skilled in customer relations and data entry, fostering strong relationships while ensuring compliance with safety regulations. Proven ability to train and mentor staff, driving operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Road Supervisor
Transdev
East Hartford CT
11.2023 - 02.2026
- Supervised daily transit operations ensuring compliance with safety regulations.
- Coordinated schedules, optimizing route efficiency and minimizing delays.
- Trained new drivers on operational procedures and safety protocols.
- Collaborated with dispatch teams to resolve operational issues in real-time.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Hiring, interviewing new hires.
- Office work
Personal Care Assistant
Trinity Health At Home
Farmington, CT
10.2022 - 10.2023
- Assisted clients with daily living activities, enhancing comfort and quality of life.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored client health conditions, reporting changes to appropriate personnel.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Patient Care Nursing Assistant
Juniper
West Hartford, CT
04.2018 - 06.2022
- Assisted with daily patient care, ensuring comfort and safety during activities.
- Monitored vital signs, recording changes to inform healthcare team of patient status.
- Supported nursing staff in executing care plans, enhancing overall patient experience.
- Educated patients and families on treatment regimens, promoting understanding and compliance.
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
Bilingual Certified Nurse Aide
Masonicare Home Health and Hospice
East Hartford, CT
10.2009 - 01.2018
- Provided compassionate personal care to residents, ensuring dignity and comfort.
- Assisted nursing staff with daily activities, promoting efficient patient care routines.
- Monitored vital signs and health status, reporting changes to medical staff promptly.
- Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
- Developed individualized care plans in collaboration with healthcare teams for optimal patient outcomes.
- Advocated for residents' needs, fostering strong relationships with patients and families for holistic support.
- Ensured optimal nutrition intake for patients with dietary restrictions or difficulties swallowing by closely monitoring meal consumption and offering appropriate food alternatives when necessary.
Education
No Degree - Bilingual Certified Nurse Aide
A.I Prince Tech
Hartford, CT03-2005
Skills
- Strong communication skills
- Fluent bilingualism
- Customer service
- Data entry
- Spanish fluency
- Customer relations
- Multitasking and organization
- Empathy and patience
- Active listening
- Customer needs assessment
- Bilingual communication
Accomplishments
- Supervised team of large numbers staff members.
- Collaborated with team in the development of Hospice Care.
- Responded to operators and customers inquiries each day.
- Recognized by customers and operators for expedient and effective service.
- Assisted management with the training of 12 new staff members.
Certification
- Certified Bilingual Nurse Aide
Languages
Spanish
Timeline
Road Supervisor
Transdev
11.2023 - 02.2026
Personal Care Assistant
Trinity Health At Home
10.2022 - 10.2023
Patient Care Nursing Assistant
Juniper
04.2018 - 06.2022
Bilingual Certified Nurse Aide
Masonicare Home Health and Hospice
10.2009 - 01.2018
No Degree - Bilingual Certified Nurse Aide
A.I Prince Tech