AGNES AFRIYIE OWUSU
Aurora,CO
Overview
3
3
years of professional experience
Work History
Sales Associate
ShopRite
01.2021 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma - Home Science
Oduko Boatemaa Senior High School
Kumasi, Ghana09.2020
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Verbal/written communication
- Sales expertise
- Meeting deadlines
- Upselling
- Adapt to diverse groups
- Cleaning techniques
- Building rapport
- Point of sale operation
- Relationship selling
- Persuasion techniques
- Sales trends
- Promotional support
- Energetic self-starter
- Prospecting and telemarketing
- Retail merchandising expertise
- Reading comprehension skills
- Exceeds sales goals
- Service-oriented
- Excellent communication skills
- Retail loss prevention
- Organization
- Sales floor organization
- Sales Training
- Problem-solving abilities
- Reliability
- Store operations
- Team building
Timeline
Sales Associate
ShopRite
01.2021 - 06.2024
High School Diploma - Home Science
Oduko Boatemaa Senior High School