Tammy Havens
Tavernier,FL
Summary
I am an effective communicator and team member. I am proficient with Microsoft Office Suite. As a Language Arts teacher in a technology magnet school I used the suite daily for instruction and communication.
My experience as a successful teacher of 35 years has made me a skilled communicator and data driven problem solver dealing with student, parental and staff issues.
I am an ardent advocate and supporter of social, environmental and community issues as a member of my church and the pastor’s wife at Coral Isles Church.
I have strong problem skills. I was lead team tech assistant and trainer for my educational team at Kirby Smith Middle School in Duval County where I instructed my team on the use of mandatory Microsoft Educational Suite during remote instruction during Covid isolation.
Overview
26
26
years of professional experience
Work History
Sales Associate
Ocean Gardens Gifts
Islamorada, FL
05.2024 - 07.2025
- Maintained product displays, ensuring visual appeal and alignment with branding standards.
- Assisted customers in selecting gifts, providing tailored recommendations based on needs and preferences.
- Processed transactions accurately using point-of-sale systems, enhancing customer satisfaction.
- Collaborated with team members to manage inventory levels, reducing stock discrepancies.
- Educated customers about product features and benefits, improving overall sales performance.
- Addressed customer inquiries and concerns promptly, fostering positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Front Desk Agent
Islander Resort
Islamorada FL
01.2025 - 03.2025
- Managed guest check-in and check-out procedures, ensuring smooth arrival and departure experiences.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Assisted in maintaining cleanliness and organization of front desk area to enhance overall guest experience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Retired Teacher
Duval County School Board
Jacksonville, FL
06.1999 - 12.2021
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with colleagues to design interdisciplinary projects that foster critical thinking skills.
- Utilized assessment tools to evaluate student progress and adjust instructional methods accordingly.
- Communicated effectively with parents regarding student performance and behavioral issues.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Promoted digital literacy by integrating technology into curriculum.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
Education
Bachelor - Elementary Education
Olivet Nazarene University
Bourbonnais, IL06.1984
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Verbal/written communication
- Client service
- Conflict resolution
- Customer needs assessment
- Complex Problem-solving
- Professional demeanor
- Guest relations
- Strategic planning
- Verbal and written communication
- Hospitality and accommodation
- Service oriented
- Reading comprehension skills
- Written and oral communication skills
- Excellent communication skills
- Positive and professional
- Proficient in Microsoft office suite
- Problem solving of technical issues
Languages
Sign Language
Professional Working
Timeline
Front Desk Agent
Islander Resort
01.2025 - 03.2025
Sales Associate
Ocean Gardens Gifts
05.2024 - 07.2025
Retired Teacher
Duval County School Board
06.1999 - 12.2021
Bachelor - Elementary Education
Olivet Nazarene University