Agnes Eklund
Lawrence,KS
Summary
Service oriented leader with strong organizational and prioritization abilities. Enthusiastic about arts and craft. Mindful of community and importance of sustainability. Motivated by personal experience.
Overview
13
13
years of professional experience
Work History
Customer Service Coordinator
Grandstand Glassware + Apparel
09.2023 - Current
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
Resin Artist
Self Employed
09.2021 - Current
- Design and create resin products, finish edges and detail work, apply hardware
- Package items for sales, set up displays, organize table for craft fairs
- Proficiency with transporting and handling artwork safely
- In person sales, coordinate festival attendance, utilize online payment platforms
Customer Service Coordinator
Grandstand Glassware + Apparel
01.2019 - 03.2020
- Expertly provide a personal customer service experience while meeting clients business needs. Providing effective e-Commerce customer service
- Work to maintain sales department 'dashboards' by going through orders that are not advancing through the system, and resolve delays, either internally or externally
- Respond to all customer inquiries for Grandstand’s multiple e-Commerce platforms
- Serve as a backup for the sales team during busy times
Finishing Coordinator
Grandstand Glassware + Apparel
11.2015 - 05.2018
- Managed and organized all aspects of a production line and supervised employees
- Maintained department inventory, also assisting with the creation of the products in our system if needed
- Managed and solved for customers’ unique packaging needs
- Enforced safety Requirements for an industrial production setting
- CPR and Forklift certified
Operations Traffic Control
Grandstand Glassware + Apparel
05.2018 - 01.2018
Decal Coordinator
Grandstand Glassware + Apparel
01.2013 - 11.2015
- Enforced safety Requirements for an industrial production setting
- Maintained company’s inventory of inks, chemicals and building supplies, and ordered as needed, coordinated pickups for recycling and empty barrels
- Scheduled work deadlines and ensured all supplies were available to allow completion for on time delivery of customer orders
Education
Bachelor of Arts - Art Administration, Business Management, Studio Art, Concentrating in Sculpture
Bethany College
05-2009
Kansas City Kansas Community College
Kansas City, KS05-2022
Skills
- Customer service
- Problem Solving
- Ability to Multi-Task
- Adaptability
- Microsoft Office Suite
- Works well in teams
- Team Leadership
- Organizational skills
- Excellent Communication skills
- E-Commerce Website
- Customer service excellence
- Retail experience
- Clerical support
- Documentation
- Complaint handling
Accomplishments
- Supervised team of 10 members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Coordinator
Grandstand Glassware + Apparel
09.2023 - Current
Resin Artist
Self Employed
09.2021 - Current
Customer Service Coordinator
Grandstand Glassware + Apparel
01.2019 - 03.2020
Operations Traffic Control
Grandstand Glassware + Apparel
05.2018 - 01.2018
Finishing Coordinator
Grandstand Glassware + Apparel
11.2015 - 05.2018
Decal Coordinator
Grandstand Glassware + Apparel
01.2013 - 11.2015
Bachelor of Arts - Art Administration, Business Management, Studio Art, Concentrating in Sculpture
Bethany College
Kansas City Kansas Community College
Coursework
- Darkness to Light – Steward of Children, 2018-06-01
- Emerging Leaders Tier 3, Johnson County Community College, 2016-03-01
Additional Experience Awards
- Habitat for Humanity Women Build Calendar Model, Miss April, 2019-01-01
- Salina Arts and Humanities Commission Internship, 2008-08-01, 2009-05-01
- Raymer Society and Red Barn Studio Internship, 2007-08-01, 2008-05-01
- Founder’s Scholarship Recipient, Bethany College, 2006-01-01, 2009-05-01
- Performance Award for Fine Art, Bethany College, 2005-01-01, 2009-05-01
- Best of Photography Award, Messiah Art Exhibition, Bethany College, 2009-01-01
- Best of Photography Award, Messiah Art Exhibition, Bethany College, 2008-01-01
- Best of Painting Award, Messiah Art Exhibition, Bethany College, 2007-01-01
- Best Piece by Freshman/Sophomore Award, Messiah Art Exhibition, Bethany College, 2006-01-01