Agnes George
Burbank,CA
Summary
Proven Pharmacy Technician with a track record of enhancing workflow and patient care at CVS Pharmacy. Skilled in medication dispensing and pharmacy software, coupled with exceptional problem-solving abilities and team collaboration. Increased customer satisfaction through efficient service delivery, demonstrating a strong commitment to accuracy and efficiency. Certified Pharmacy Technician (CPhT) with a focus on confidentiality and HIPAA compliance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
1998.10 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
HYE Pharmacy
1995.03 - 1998.08
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Education
Diplome De Patisserie - Culinary Arts (Patisserie)
Le Cordon Bleu College of Culinary Arts - Pasadena
Pasadena, CA05.2012
High School Diploma -
Van Nuys High School
Van Nuys, CA06.1994
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Pharmacy Software Proficiency
- Pharmacy Law Compliance
- Advanced math skills
- Staff Development
- Certified Pharmacy Technician (CPhT)
Certification
- PTCB Certification
- CPR Certified
- ServSafe Certification
Licenses
- California State Board of Pharmacy
-Pharmacy Technician License
Timeline
Pharmacy Technician
CVS Pharmacy
1998.10 - Current
Pharmacy Technician
HYE Pharmacy
1995.03 - 1998.08
Diplome De Patisserie - Culinary Arts (Patisserie)
Le Cordon Bleu College of Culinary Arts - Pasadena
High School Diploma -
Van Nuys High School