Agnes Gonsalves
Boston,STATE_US
Summary
Highly organized and detail-oriented professional with over 30 years of administrative and housing support experience. Proven ability to manage complex administrative tasks, including records maintenance, medical billing, and travel coordination, alongside client-focused responsibilities such as assessing housing barriers and mediating disputes. Adept at utilizing systems like Power Path and Epic, and skilled in ensuring regulatory compliance. Eager to leverage extensive experience in administrative excellence and client advocacy to contribute to your organization's success.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Housing Specialist
Dimock Center
Boston
09.2025 - 06.2026
- Process annual and interim re-certifications for residents.
- Manage lease-ups, conduct unit inspections, and oversee waitlists for affordable housing.
- Assess housing barriers for clients, particularly those experiencing homelessness, to connect them with stable housing solutions.
- Mediate landlord-tenant disputes and ensure compliance with regulatory agencies.
- Maintain accurate records and adhere strictly to grant, local, and federal regulations.
Senior Administrator
Brigham and Women's Hospital
Boston
05.2018 - 03.2025
- Processed and transcribed final surgical diagnostic reports for the Vice-Chair's private consult cases.
- Liaised with pathologists to confirm diagnostic results and gather necessary additional materials.
- Organized the weekly Brigham and Women's Hospital/Dana-Farber Cancer Institute multidisciplinary clinical pathologic sarcoma conference.
- Prepared billing documentation for local, national, and international agencies.
- Maintained organized slide and case files for the Vice-Chair's private consult service.
- Utilized PowerPath and Epic systems for patient registration and processing of consult cases.
- Generated mailing slips for all original pathology materials.
- Supported executive leadership through comprehensive calendar management, travel coordination, correspondence drafting, and meeting preparation.
- Ensured smooth office operations by providing effective leadership and administrative support.
Administrative Assistant II
Brigham and Women's Hospital
Boston
03.2012 - 05.2018
- Managed a multi-line phone system, routing calls, delivering messages, and greeting visitors.
- Ensured meticulous record-keeping through diligent data entry and database management for essential company information.
- Fostered a positive work environment by employing effective communication skills and nurturing professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items to prevent workflow disruptions.
- Provided support to executive staff by scheduling meetings, coordinating travel arrangements, and preparing critical documents.
- Assisted in onboarding new employees by providing training materials and coordinating orientation schedules for seamless integration.
Administrative Assistant I
Brigham and Women's Hospital
Boston
06.2005 - 03.2012
- Operated a multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Maintained the confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered exceptional customer service through prompt responses to client inquiries, effective concern resolution, and relationship building.
- Cultivated a positive work environment via effective communication and fostering professional collegial relationships.
- Enhanced document organization through diligent file maintenance and archiving outdated records for efficient retrieval.
- Managed office supply inventory, proactively ordering supplies to avoid depletion and ensure uninterrupted workflow.
- Optimized executive calendar management by strategically scheduling appointments, prioritizing tasks, and minimizing conflicts.
Slide Coordinator
Brigham and Women's Hospital
Boston
12.1998 - 06.2005
- Managed specimen sample handling, receiving, storage, and inventory control.
- Calibrated malfunctioning equipment to guarantee the precision of test results.
- Oversaw office supplies inventory and managed vendor orders.
- Distributed incoming mail and managed courier services.
- Resolved all customer service issues efficiently.
- Prepared specimens for analysis.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity through regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and professionally addressing concerns.
Medical Secretary
Brigham and Women's Hospital
Boston
10.1988 - 12.1998
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Transcribed patient information and reports utilizing a strong understanding of medical terminology.
- Organized paperwork, including charts and reports, for both office and patient requirements.
- Returned outside materials to referring hospitals.
Education
Associates of Arts - Humanities
Fisher Junior College
Boston01-1985
High School Diploma - General Studies
Boston Technology High School
Boston01-1983
Skills
- Medical Billing
- Records Maintenance
- Epic Systems
- Medicare and Medicaid Processing
- Ob/Gyn
- Microsoft Office
- Power Path
- Expense Reporting
- Travel Coordination
- Medical Transcription
- Adobe Acrobat
- Medical records
- HIPAA regulations
- Database Management
- Quick Scan
- Medical assisting
- Administrative Support
- Attention to detail
- Phone Etiquette
- Clerical Support
- Administrative experience
- Teamwork
- Customer service
- Clerical experience
- Team Building
- Patient interaction
Certification
- Emergency Preparedness Requirements, Relias - 01/27/26
- Fire Prevention and Response, Relias - 01/27/26
- Cultural Competence and Healthcare, Relias - 2/20/26
- Language Matters - Working with Limited English Proficiency Members, Relias 2/25/26
- Mandated Reporter Training, Relias, 2/25/26
- Diversity, Equity, and Inclusion for the Healthcare Worker, Relias, 2/25/26
Timeline
Housing Specialist
Dimock Center
09.2025 - 06.2026
Senior Administrator
Brigham and Women's Hospital
05.2018 - 03.2025
Administrative Assistant II
Brigham and Women's Hospital
03.2012 - 05.2018
Administrative Assistant I
Brigham and Women's Hospital
06.2005 - 03.2012
Slide Coordinator
Brigham and Women's Hospital
12.1998 - 06.2005
Medical Secretary
Brigham and Women's Hospital
10.1988 - 12.1998
High School Diploma - General Studies
Boston Technology High School
Associates of Arts - Humanities
Fisher Junior College