Agnes Piccolo
Croydon ,PA
Overview
19
19
years of professional experience
Work History
Specialty Department Supervisor
Home Depot
Tullytown , PA
10.2006 - Current
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Demonstrated store's values and mission through customer service to ensure complete customer satisfaction.
- Contributed to positive, organized store appearance through [Action] and [Action].
- Directed and supervised staff performance.
Customer Service Supervisor
Home Depot
Tullytown, PA
10.2006 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Merchandising Supervisor
Home Depot
Tullytown , PA
10.2006 - Current
- Developed and drove product merchandising plans, including display strategies, analyzed region and store-specific data and recommended actions that boosted business profitability.
- Inspected outlets for adherence to merchandising standards, transported, replaced and maintained point-of-sale advertising and restocked displays for optimum sales impact.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Outside Garden Receiver
Home Depot
Delray Beach, FL
10.2006 - Current
- Unloaded products from trucks and transported to appropriate garden center areas using [Tool] and merchandiser wagon carts.
- Logged new inventory in system to document quantities received.
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
- Answered customer questions regarding plant growing conditions and proper care.
- Documented inventory counts and reported to supervisor to identify shrink and damages.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
Education
High School Diploma -
Long Branch High School
Long Branch, NJ06.1987
Skills
- Customer outreach
- Creating store processes
- Driving business growth
- Building brand awareness
Timeline
Specialty Department Supervisor
Home Depot
10.2006 - Current
Customer Service Supervisor
Home Depot
10.2006 - Current
Merchandising Supervisor
Home Depot
10.2006 - Current
Outside Garden Receiver
Home Depot
10.2006 - Current
High School Diploma -
Long Branch High School