Agnes Leaticia Kouma Kiam

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Tracked company inventories, moved excess stock and arranged products to improve sales.

• Pulled items from shelves based on number, size, color, quantity and quality requirements.
• Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
• Read labels, obtained merchandise from shelves and processed incoming orders.

• Demonstrated great teamwork skills with staff members involved in production and transport.

• Tracked outgoing orders to provide shipping status to customers.

• Increased customer satisfaction by resolving customer concerns, challenges, and issues with received orders.

• Trained college community on diversity and sexual harassment policies.
• Prepared and submitted internal and external reports.
• Developed strategies to promote diversity in faculty and staff hiring and actively participated in building strong networks and recruitment sources.
• Reviewed composition of search committees, recommending placements and approving applicant pool for new employment searches.

• Work as Liaison between the chapter and the College Panhellenic Association and the PHC Executive Board.

• Upheld strong constituent relations with public meetings, community events and robust feedback system through office staff.

• Understood and followed oral and written directions.

• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Demonstrated leadership by making improvements to work processes and helping to train others.

• Planned and completed group projects, working smoothly with others.