AGUEDA DIAZ
The Bronx,NY
Summary
Dedicated professional with a broad range of experience delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships, and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crisis Counselor
988 Suicide Hotline
New York, NY
08.2024 - Current
- Collected and documented information from clients about concerns and available contextual details.
- Responded promptly to emergency situations by providing crisis intervention services.
- Created safe spaces for clients by maintaining confidentiality and adhering to ethical standards.
- Provided referrals to external providers when necessary for further evaluation or treatment.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors.
SSVF Case Manager
Jericho Projects
New York, NY
11.2023 - Current
- Applied Critical Time Intervention techniques to support clients in transition periods.
- Supported the resolution of housing crises affecting veteran households.
- Conduct assessments for program intakes, ensuring accurate and complete data.
- Deliver direct case management services via office interactions, fieldwork, and home visits.
- Assess client strengths, needs, and preferences to develop effective intervention strategies.
- Facilitated connections between veteran families and community providers, expanding resource network.
- Verified the accuracy of case notes, housing stability plans, and TFA requests for consistency.
- Oversee the intake and orientation process of new program participants, and assist staff in.
- Conducted case reviews to identify progress and challenges, providing guidance.
- Ensure compliance with all SSVF program guidelines and funder requirements, including.
- Accurate and timely entry of client data into electronic case management systems.
- Managed completion of 2010e applications and coordinated housing efforts.
- Maintained thorough and precise documentation for all provided services.
- Effectively manage the participant discharge process
Case Manager
Beacon Hill Staffing Group (NAICA)
Bronx, NY
01.2022 - Current
- Collaborate with program participants to identify a service plan that correlates with resolving presenting problems and obstacles to maintaining housing stability;
- Answer city-wide phone calls as part of ERAP hotline, while providing real-time application assistance;
- Maintain weekly or bi-weekly contact with clients to follow up on application status;
- Maintain records of case progress and enter case related information into AWARDS database
- Conduct and /or participate in housing related workshops and activities
- Assist participants in identifying the proper financial resources;
- Compile and submit applications to through OTDA ERAP portal
- Make appointments with landlords and other housing agents to assist with ERAP application
- Work collaboratively with legal services staff to identify client’s active legal proceedings
- Treat all clients, visitors and employees with respect, compassion, and integrity
- Enforce facility rules and regulation to maintain compliance;
- Attend staff meetings as required;
- Maintain professionalism and confidentiality with all clients, visitors and employees;
- Time management and prioritization
- Maintain an awareness of new developments in social services and related fields;
- Perform general Clerical duties
Intern
Catholic Charities Betances Houses
Bronx, NY
01.2021 - 05.2021
- Contribute and provide outreach and service delivery working along with political offices, city agencies, hospitals, and businesses to support families
- Manage and develop Educational programs, Social Events, and Youth Leadership in the Bronx community
- Locate and provide to appropriate community resources for tenants
- Provide home visit to evaluate tenants living conditions
- Provide aid to individuals and/or families requiring the assistance of social services
Education
B.T - Criminal Justice, Psychology
SUNY Morrisville
Morrisville, NY05.2021
Master of Science - Social Work
Utica University
Utica, NYSkills
- Microsoft Office
- Word
- PowerPoint
- Excel
- Outlook
- Data entry
- Motivational Interviewing
- AWARDS
- Connections Database
- Infobase
- Five9
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- FEMA Emergency Management
- FEMA DNA Evidence
- FEMA Hazardous Materials
- CUCS Motivational Interviewing
- CUCS Introduction of Case Management
- CUCS Trauma & Its Aftermath: Supporting Individuals with Trauma Histories
- CUCS Decompensation & Relapse
- CUCS Trauma and Trauma informed Care
References
References available upon request.
Timeline
Crisis Counselor
988 Suicide Hotline
08.2024 - Current
SSVF Case Manager
Jericho Projects
11.2023 - Current
Case Manager
Beacon Hill Staffing Group (NAICA)
01.2022 - Current
Intern
Catholic Charities Betances Houses
01.2021 - 05.2021
B.T - Criminal Justice, Psychology
SUNY Morrisville
Master of Science - Social Work
Utica University