Hi, I’m
Helen Li
Social Services Professional
New York,United States
Use your health, even to the point of wearing it out. That is what it is for. Spend all you have before you die; and do not outlive yourself.
George Bernard Shaw
Summary
Excellent reputation for resolving problems and improving client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated to learn, grow, and excel in a new position.
Overview
1
year of professional experience
Work History
Henry Street SettlementNew York, NY
Crisis Counselor
05.2021 - 08.2021
Job overview
- Ranked from Top 5 to Top 3 in NYC through providing effective services and referrals to community-based organizations with resources to help clients.
- Fostered resilience in community by using skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided emergency response in crisis situations to diffuse tensions and prevent community crises.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
Chinese American Planning CouncilNew York, NY
Worksite Monitor
10.2019 - 03.2020
Job overview
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and attendance protocols.
- Helped 5 program participants retain employment post program.
- Carried out day-day-day duties accurately and efficiently.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Worked flexible hours, night, weekend, and holiday shifts.
Education
Brooklyn College of The City University of New YorkBrooklyn, NY
Bachelor of Science from Psychology
12.2016
Skills
- Best Practices and Standards
- Crisis Management
- Psychological Testing
- Suicide Prevention
- Coping Methods
- Managing Risk
- Client Care
- Recommending Resources
- Therapeutic Services
- Client Interactions
- Risk Evaluation
- Behavior Modification
- Text Support
- Emotional Support
- Community Resources and Education
- Creative Thinking
- Documentation Skills
- Microsoft Office
- G-Suite
- Apple macOS
- Poster and Communications Production
- Flexible and Adaptable
- Self-Motivated
- Appointment Coordination
- Microsoft Office
- G-Suite
- Apple macOS
- Poster and Communications Production
- Flexible and Adaptable
- Self-Motivated
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crisis Counselor
Henry Street Settlement
05.2021 - 08.2021
Worksite Monitor
Chinese American Planning Council
10.2019 - 03.2020
Brooklyn College of The City University of New York
Bachelor of Science from Psychology
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