Renoir Graham
Coatesville,PA
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing healthy thinking and emotions.
A strong and successful Human Services background is apparent. However, launching a new career in HR is the objective. HRIS and analytics, recruiting, employment law, and diversity were a part of the educational experience creating a competent entry level talent ready for a career in the field.
Overview
6
6
years of professional experience
Work History
Crisis Counselor
Holcomb Behavioral Health Systems
Exton, PA
05.2019 - Current
- Complete intake assessments including psycho social, suicide risk, drug and alcohol assessments to develop initial crisis plan on 10 bed unit.
- Performed individual, and group therapy interventions including CBT, DBT, MET, Solutions Focused Strategies.
- Discharge planning and referrals accomplished.
- Auditing and scanning of charts into Evolve Systems completed.
- Utilizes active listening skills and collaborative problem-solving daily to connect with patients and address concerns.
- Training new staff to Evolve systems along with unit policy and procedures.
- Preparation for internal/external audits of patient care, and quality assurance including OHSA policy.
- Typing, Outlook, info gathering, copying, faxing, making and receiving phone calls.)
Intake Case Worker Specialist
CC Children, Youth and Families
West Chester, PA
08.2018 - 01.2019
- Assess/investigate concerns of alleged child abuse to determine outcomes overseeing up to 30 cases.
- Create safety plans and family service plans for families utilizing their own strengths, and values to achieve objectives for care and supervision of children.
- Established needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Typing, Outlook, info gathering, copying, faxing, making and receiving phone calls.)
Case Manager
Veterans Multi Service Center
Coatesville, PA
10.2017 - 03.2018
- Performed intake assessments, for mental health, substance abuse and safety concerns to determine model and level of care on 30 bed unit with objective of permanent housing placement.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitates group trainings of life skills of med management, budgeting, housing compliance.
- Tracking internal metrics.
- Typing, Outlook, Microsoft Word, Excel, info gathering, copying, faxing, making and receiving phone calls.
Resident Service Assistant
Exton Senior Living
Exton, PA
08.2015 - 08.2017
- Responsible for care and safety of up to 30 residents per floor.
- Personal care, dressing, and transporting of residents performed.
- Multitasking between residents and other nightly duties established.
- Dementia, Alzheimer's, hospice care assistance accomplished for special clients.
- Communication and detailed documentation to nursing staff for effective nursing care.
Education
Master of Science - Human Resource Management
West Chester University of Pennsylvania
West Chester, PA05.2022
Bachelor of Science - Human Services
Chestnut Hill College
Philadelphia, PA05.2017
Skills
- Best Practices and Standards
- Case Planning and Management
- Personal Interviews
- Community Resources and Education
- Effective Working Relationships
Additional Information
- Authorized to work in the US for any employer
Timeline
Crisis Counselor
Holcomb Behavioral Health Systems
05.2019 - Current
Intake Case Worker Specialist
CC Children, Youth and Families
08.2018 - 01.2019
Case Manager
Veterans Multi Service Center
10.2017 - 03.2018
Resident Service Assistant
Exton Senior Living
08.2015 - 08.2017
Master of Science - Human Resource Management
West Chester University of Pennsylvania
Bachelor of Science - Human Services
Chestnut Hill College
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