Ahidalyth Govea
Corinth,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Cashier
Michaels Arts and Crafts
Highland Village, TX
09.2024 - Current
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
Customer Returns Associate
TJ Maxx, TJX Companies
Highland Village, TX
05.2023 - Current
- Processed returned items, including verifying condition and accuracy of product information.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Counted money in cash drawer at end of each shift to verify accuracy of transactions.
- Provided exceptional customer service while greeting customers with a smile and answering their questions courteously.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Provided excellent customer service, resolving issues and answering queries promptly.
Education
BBA - Business Integrated Studies
University of North Texas
Denton, TX05-2029
High School Diploma -
Lake Dallas High School
Lake Dallas05-2025
Skills
- Customer service
- Cash handling
- Sales promotion
- Time management
- Team collaboration
- Customer assistance
- Credit card processing
- Effective communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cashier
Michaels Arts and Crafts
09.2024 - Current
Customer Returns Associate
TJ Maxx, TJX Companies
05.2023 - Current
BBA - Business Integrated Studies
University of North Texas
High School Diploma -
Lake Dallas High School