Ahkeena Collier
Houston,TX
Summary
Dedicated veterinarian assistant with over 10 years of experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling critical care for emergent patients and their owners.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Customer Service Representative
Neiman Marcus
Houston, Tx
08.2022 - 05.2025
- Assisted customers with product inquiries and provided personalized recommendations.
- Processed customer orders and managed returns efficiently and accurately.
- Handled customer complaints with empathy, resolving issues to enhance satisfaction.
- Educated customers on loyalty programs to enhance their shopping experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships, fostering loyalty and repeat business.
- Resolved complex problems by collaborating with departments to deliver effective solutions.
Veterinary Assistant
Banfield The Pet Hospital
Pearland, Texas
06.2019 - 09.2022
- Administered medications and vaccinations as directed by veterinarians.
- Monitored animal behavior and medical conditions in the clinic.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted veterinarians in examining animals.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Prepared laboratory slides for microscopic examinations.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Educated pet owners on proper care and preventive health measures.
- Managed client communications and scheduled appointments effectively.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Maintained accurate medical records of all patients.
- Obtained information and history from clients to maintain medical charts.
- Maintained cleanliness and organization of the hospital environment.
- Cleaned and sterilized exam rooms between appointments.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Communicated with veterinarians and staff members to maintain patient flow.
- Supported training of new staff on clinic protocols and procedures.
- Released patients to owners with care directions from veterinary staff.
- Prepared and maintained surgical instruments and equipment for use.
Veterinary Assistant
El Cerrito Pet Hospital
El Cerrito, California
04.2014 - 05.2019
- Assisted veterinarians during examinations and surgeries to ensure patient safety.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as directed by veterinarian.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Prepared and maintained medical instruments and equipment for procedures and treatments.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Managed patient records and updated client information in the veterinary software system.
- Maintained accurate medical records of all patients.
- Educated pet owners on post-treatment care and preventive health practices.
- Collaborated with team members to maintain a clean and organized clinic environment.
- Cleaned and sterilized exam rooms between appointments.
- Communicated with veterinarians and staff members to maintain patient flow.
Education
Vet Tech - Veterinarian Technician
Penn Foster Career School
Scranton, PA 11.2019 - 08.2020
Vet Assistant - Veterinarian Assistant
Animal Behavior College
El Cerrito, CA 05.2013 - 10.2013
El Cerrito High School
El Cerrito, CASkills
- Customer support
- Order management
- Complaint resolution
- Product knowledge
- Client communication
- Veterinary terminology
- Strong teamwork
Timeline
Customer Service Representative
Neiman Marcus
08.2022 - 05.2025
Vet Tech - Veterinarian Technician
Penn Foster Career School
11.2019 - 08.2020
Veterinary Assistant
Banfield The Pet Hospital
06.2019 - 09.2022
Veterinary Assistant
El Cerrito Pet Hospital
04.2014 - 05.2019
Vet Assistant - Veterinarian Assistant
Animal Behavior College
05.2013 - 10.2013
El Cerrito High School