Ahlam Ibrahim
Minneapolis,Minnesota
Summary
Currently working as a Pharmacy Technician part-time while pursuing my Bachelor's of Psychology, BA at The University of Minnesota, Twin Cities. Offering a strong foundation in customer service and teamwork, eager to learn and excel in a pharmaceutical environment. Brings the ability to quickly grasp pharmaceutical concepts and apply precise data entry skills. Ready to use and develop attention to detail and communication skills with my Bi-Lingual history.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Uptown Pharmacy
10.2024 - Current
- Processed and filled prescriptions accurately to ensure patient safety and compliance with regulations.
- Assisted customers in selecting over-the-counter medications based on needs and provided drug information.
- Collaborated with pharmacists to prepare compounding medications tailored to specific patient requirements.
- Trained new staff on operational procedures, customer service techniques, and software usage for improved performance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided translations for patients who speak Somali.
- Entered and processed patients' prescriptions into the internal system.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Online Personal Shopper
Walmart
09.2022 - 10.2024
- Curated personalized shopping experiences to enhance customer satisfaction and loyalty.
- Utilized Walmart's online platform to efficiently manage customer orders and preferences.
- Collaborated with inventory teams to ensure product availability and timely fulfillment.
- Advised customers on product selections, trends, and promotions to maximize sales opportunities.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Arts - PSEO
Moberly Area Community College
Moberly, MOBachelor of Arts - Psychology
University of Minnesota
Minneapolis, MN05-2026
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Patient confidentiality
- Insurance billing
- Pharmacy ethics
Languages
Somali
Native or Bilingual
English
Native or Bilingual
Arabic
Limited Working
Timeline
Pharmacy Technician
Uptown Pharmacy
10.2024 - Current
Online Personal Shopper
Walmart
09.2022 - 10.2024
Associate of Arts - PSEO
Moberly Area Community College
Bachelor of Arts - Psychology
University of Minnesota