Ahmad Awad
Winter Haven
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Merlin Entertainments Group Ltd.
03.2021 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Operations Supervisor
Merlin Entertainments Group Ltd.
07.2020 - 05.2021
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Team Leader
Merlin Entertainments Group Ltd.
03.2016 - 06.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05.2012
Skills
- Business Management Principles
- Policy and Procedure Implementation
- Staff Management
- Workflow Planning
- High-Pressure Environments
- Project Management
Accomplishments
- Oversaw multiple brand new attractions from project planning to opening and delivering Pirate River Quest
- Supervised team of 120 staff members during peak season.
- Track and monitor trends in turnover to better identify areas of opportunity as an employer.
- Created training materials of staff to use in theoretical portion of the process.
Timeline
Operations Manager
Merlin Entertainments Group Ltd.
03.2021 - Current
Operations Supervisor
Merlin Entertainments Group Ltd.
07.2020 - 05.2021
Team Leader
Merlin Entertainments Group Ltd.
03.2016 - 06.2020
High School Diploma -
Lake Region High School