Ahmad Jones
St. Petersburg,FL
Summary
I am an unregistered financial representative looking for a firm to sponsor me for the Series 7 & Series 63 exam. My goal is to become a financial advisor, although I don't currently possess a bachelors degree, I would like to plant my seeds at a firm that could potentially help me obtain one in the future if necessary.
Overview
8
8
years of professional experience
Work History
Store Manager
Dunedin Floors & Granite
Tampa , FL
11.2023 - Current
- Developed strategies to maximize sales and profitability.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed relationships with suppliers to negotiate better prices.
- Managed daily banking activities such as deposits and withdrawals.
- Formed and sustained strategic relationships with clients.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Processed credit card transactions quickly and securely.
Mentor/Team Leader
Spectrum
Riverview, FL
02.2023 - 10.2023
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
- Established meaningful connections between mentors and mentees through networking activities.
- Developed a comprehensive mentoring program to support new employees in their transition into the company.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
Inside Sales Representative
Spectrum
Riverview, FL
12.2021 - 01.2023
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Processed credit card transactions quickly and securely.
- Assisted in resolving customer complaints in a prompt manner.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Cross-sold additional products or services based on customer needs.
Mobile Expert
T - Mobile
St. Petersburg, FL
01.2019 - 11.2021
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Processed credit card transactions quickly and securely.
Sales Associate
Kanes Furnitre
Clearwater, FL
09.2016 - 12.2019
- Upsold additional items based on customer interests and needs.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the marketplace.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
Education
High School Diploma -
Countryside Highschool
Clearwater, FL05-2013
Some College (No Degree) - Finance
Southern New Hampshire University
Hooksett, NHSkills
- Problem-Solving
- Customer Service
- Verbal/written communication
- Relationship Building
- Sales
- Sales Leadership
Timeline
Store Manager
Dunedin Floors & Granite
11.2023 - Current
Mentor/Team Leader
Spectrum
02.2023 - 10.2023
Inside Sales Representative
Spectrum
12.2021 - 01.2023
Mobile Expert
T - Mobile
01.2019 - 11.2021
Sales Associate
Kanes Furnitre
09.2016 - 12.2019
High School Diploma -
Countryside Highschool
Some College (No Degree) - Finance
Southern New Hampshire University
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