Ahmad Kiswani
Burlington,Massachusetts
Summary
Charismatic Sales Agent leverages skill in customer service, sales and product recommendations to meet demanding quotas. Verifies pricing to reduce errors and merchandise products to drive sales. Ambitious sales professional promotes 1 year of negotiation and persuasion experience combined with POS system expertise and strong customer service skills. Resolves challenges with swift critical thinking and resourceful research. Tenacious Sales Representative accomplished in prospecting leads, bringing in new customers and closing sales. Consistently exceeds quotas and maximizes business profits. Driven to continuous personal improvement with competitive and ambitious mindset. Anticipates and overcomes roadblocks with savvy mindset and Product sales experience.
Overview
1
1
year of professional experience
Work History
Sales Agent
Assurance
Burlington, Massachusetts
06.2023 - 09.2023
- Used creative sales techniques to find and develop relationships with prospective customers
- Cross-sold products and services to clients to boost sales revenues
- Performed outbound calls and follow-up work to close sales
- Resolved customer problems, immediately escalating critical issues to supervisor with prompt mitigation
- Scheduled appointments to meet with and present detailed information to clients
- Identified client needs and made suitable product and service recommendations to meet requirements
- Provided customers with clear understanding of charges, billing and price changes
- Followed up on customer leads, developed mail lists, and performed cold calls
- Addressed customer complaints and questions to increase satisfaction
- Maintained up-to-date knowledge about products and promotions.
Server
Temazcal
Burlington, Massachusetts
06.2022 - 07.2023
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
Education
Bachelor of Arts Economics -
University of Massachusetts Amherst
05.2027
Skills
- Training and development
- Business development
- Customer service
- Relationship building
- Merchandising
- Creative thinking
- Multitasking
- Customer relations
- Promote products
- Solutions planning
Languages
- English, Advanced (C1)
- Arabic, Bilingual or Proficient (C2)
Awards
- Honor Roll all 4 years of High School
- Deans list fall semester of 2023 at UMass Amherst
- Top Sectional Wrestler at 195 pounds in Middlesex area
- All State wrestler at 195 pounds in Massachusetts
Hobbies and Interests
- Wrestling
- Bodybuilding
- Swimming
- Gaming
Community Service
- Volunteer, Islamic Center of Burlington
- Volunteer, Arkanum Islamic Youth society Group in Boston
Timeline
Sales Agent
Assurance
06.2023 - 09.2023
Server
Temazcal
06.2022 - 07.2023
Bachelor of Arts Economics -
University of Massachusetts Amherst
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