Ahmad Simmons
Summary
Versatile Insurance Specialist with a track record of excellence in policy adjustment and customer service, honed at TTEC. Skilled in documentation and adept at resolving customer complaints, enhancing customer engagement, and ensuring regulatory compliance. Proven ability to manage high-volume calls and maintain confidentiality, achieving a significant improvement in customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Insurance Specialist
TTEC, USAA
06.2021 - Current
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained confidentiality of patient finances, records, and health statuses.
- Handled member escalations by using soft skills and deescalation techniques
- Answered high volume calls at call center
- Assist members with new and existing policies, making changes, updating coverages, and maintaining accounts
Juvenile Correctional Officer 2
Department of Juvenile Justice
11.2016 - 04.2021
- Supervise students in a secured facility
- Transport students to various activities including school, lunch, and leisure
- Maintain clean and secure facility
- Respond to incidents including physical disturbances and medical emergencies with students
Production 1
Quiktrip Kitchens
03.2008 - 03.2016
Cashier, Customer Service, Department Manager
Kroger
04.2002 - 11.2008
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Answered questions about store policies and addressed customer concerns.
- Answered calls, handled returns, money orders, western union
- Stocked shelves, manage inventory, supervise and schedule employees, keep area clean, change prices
Education
Bachelor of Science - Criminal Justice
Clayton State University
Morrow, GA05-2015
High School Diploma -
McNair Senior High
Atlanta, GA05-2003
Skills
- Documentation skills
- Policy analysis
- Regulatory compliance
- Customer service
- Property insurance
- Licensed insurance agent
- Auto insurance
- Policy adjustment
- Customer complaint resolution
- Customer billing
- Customer engagement
- Customer account review
- Type 60 wpm
Certification
- Real Estate Salesperson License - GA Real Estate Commission.
- Property and Casualty License - GA Department of Insurance.
Timeline
Insurance Specialist
TTEC, USAA
06.2021 - Current
Juvenile Correctional Officer 2
Department of Juvenile Justice
11.2016 - 04.2021
Production 1
Quiktrip Kitchens
03.2008 - 03.2016
Cashier, Customer Service, Department Manager
Kroger
04.2002 - 11.2008
- Real Estate Salesperson License - GA Real Estate Commission.
- Property and Casualty License - GA Department of Insurance.
Bachelor of Science - Criminal Justice
Clayton State University
High School Diploma -
McNair Senior High
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