Ahmed Abdelgalil
Muscat-Oman ,Muscat
Summary
Hardworking personality committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and managers
Experience and very well trained in human resources.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Eamaar Company For Real Estate
Mansoura-Egypt, EG
12.2023 - 03.2025
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Operations Manager
Den Glade Viking
Oslo-Norway, NW
02.2022 - 12.2023
- Analyzed data from daily reports to identify trends in production performance metrics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Created detailed reports on the performance of individual departments within operations.
Operations Manager, Customer Experience
The Lodge Restaurant
Hurghada, HG
01.2019 - 12.2021
- Worked closely with other departments such as marketing, sales, product development and finance to ensure alignment on company goals and objectives related to customer satisfaction.
- Developed processes to ensure timely resolution of customer inquiries or complaints.
- Managed day-to-day operations of the customer service team, including hiring, training and coaching employees.
Operations Manager
Cleopatra Luxury Resort
Sharm Elshiekh, SH
02.2018 - 12.2018
- Analyzed data from daily reports to identify trends in production performance metrics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Created detailed reports on the performance of individual departments within operations.
Operations Manager
De Roma Restaurant
Copenhagen-Denmark , DK
03.2016 - 12.2017
- Analyzed data from daily reports to identify trends in production performance metrics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Created detailed reports on the performance of individual departments within operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Operations Manager
Oscar Jupiter Restaurant
Cairo-Egypt , EG
01.2015 - 12.2015
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Built strong operational teams to meet process and production demands.
- Managed scheduling, training and inventory control.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Operations Manager
Elsalamlek Restaurant
Aman-Jordan, JD
02.2014 - 12.2014
Operations Supervisor
Golden Golf Resort
Sharm Elshiekh, SH
01.2012 - 12.2013
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
Education
Very Good - Tourism And Hospitality Courses
Copenhagen University
Copenhagen-Denmark 09-2016
Excellent - Tourism And Hotel Management
Mansoura University
Mansoura01-2014
Excellent - Booking
Mansoura University
Mansoura 10-2012
Excellent - Icdl
Mansoura University
Mansoura 12-2011
Bachelor Tourism And Hotels - Tourism And Hotel Management
University of Mansoura
Mansoura09-2011
Skills
- Product demonstration
- Upselling techniques
- Customer relationship management
- Complaint resolution
- Management
- Experience in Training
- Work under pressure
Languages
English
Professional
Arabic
Professional
Certification
- Mansoura university
Affiliations
- Tourism
- Fashion
- Travelling
- Marketing
Timeline
Sales Associate
Eamaar Company For Real Estate
12.2023 - 03.2025
Operations Manager
Den Glade Viking
02.2022 - 12.2023
Operations Manager, Customer Experience
The Lodge Restaurant
01.2019 - 12.2021
Operations Manager
Cleopatra Luxury Resort
02.2018 - 12.2018
Operations Manager
De Roma Restaurant
03.2016 - 12.2017
Operations Manager
Oscar Jupiter Restaurant
01.2015 - 12.2015
Operations Manager
Elsalamlek Restaurant
02.2014 - 12.2014
Operations Supervisor
Golden Golf Resort
01.2012 - 12.2013
Very Good - Tourism And Hospitality Courses
Copenhagen University
Excellent - Tourism And Hotel Management
Mansoura University
Excellent - Booking
Mansoura University
Excellent - Icdl
Mansoura University
Bachelor Tourism And Hotels - Tourism And Hotel Management
University of Mansoura
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