Ahmed Ali
Santa Rosa,CA
Summary
Dynamic professional with a proven track record at Al Shihab Medical Equipment Company, excelling in sales expertise and exceptional customer service. Skilled in retail loss prevention and dispute mediation, I have significantly enhanced customer satisfaction and team collaboration. Demonstrated ability to lead and improve office operations, underscoring a commitment to excellence and client success.
Overview
26
26
years of professional experience
Work History
Sales Associate
Al Shihab Medical Equipment Company
Sudan
04.2020 - 10.2024
- Answered customer inquiries regarding product features, pricing, and availability.
- Received and displayed product shipments on store retail shelves upon delivery.
- Provided accurate information about products, prices and services.
- Maintained records related to sales for store management.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
Office Manager/Lead Dentist
International Dental Centre
Salalah, Oman
10.1998 - 02.2020
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed files and records to obtain information and respond to requests.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed basic and specialized dental procedures across diverse client base.
Education
Bachelor of Science - Dentistry
Faculty of Dentistry of Bucharest
Bucharest, RomaniaSkills
- Retail loss prevention
- Upselling
- Promotional support
- Cold calling
- Dispute mediation
- Calm demeanor
- Store opening and closing
- Client service
- Sales expertise
- Teamwork and collaboration
- Exceptional customer service
Languages
4,5,3
Education and Training
other
Timeline
Sales Associate
Al Shihab Medical Equipment Company
04.2020 - 10.2024
Office Manager/Lead Dentist
International Dental Centre
10.1998 - 02.2020
Bachelor of Science - Dentistry
Faculty of Dentistry of Bucharest
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