Ahmed Aly
Astoria,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
1
1
Language
8
8
years of professional experience
Work History
Service BDC
Mercedes Benz
Massapequa, New York
11.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Billing technician
Geico insurance
Melville, NY
10.2024 - 05.2025
- Managed insurance premium payments and billing adjustments for over 1,000 clients monthly with 99% accuracy.
- Investigated and resolved billing discrepancies while ensuring compliance with company policies and industry standards.
- Clarified policy charges and coverage details for clients during billing inquiries, enhancing understanding and trust.
- Achieved recognition for exceeding performance benchmarks in billing accuracy and customer satisfaction.
Auto Shop Intake Coordinator
New Tarek Auto Repair
Woodside, NY
05.2020 - 12.2022
- Greeted customers and initiated intake process, collecting vehicle concerns, mileage, and contact information to facilitate efficient service.
- Coordinate with technicians to ensure vehicle diagnostics begin promptly.
- Communicate updates to customers regarding repair timelines, cost estimates, and approvals.
- Opened and maintained work orders in system, updating with new information to ensure accurate records and timely service.
- Responded to customer inquiries in a timely manner to provide necessary information., follow-ups, and insurance documentation..
Cargo Handler/Forklift Operator
Big Geyser
Maspeth, NY
06.2020 - 08.2021
- Operating forklift to transport heavy pallets.
- Stocking and unloading up to 600 cases of merchandise per day.
- Monitored inventory levels to ensure timely restocking and accurate stock management.
- Performed physically demanding tasks to maintain workflow efficiency in fast-paced environment.
- Handled customer interactions and managed cash transactions to ensure smooth operations.
Medical Assistant
Level Up Medical Care
SheepsheadBay, NY
08.2020 - 03.2021
- Assist physicians with physical examinations and medical procedures, ensuring patient comfort and compliance.
- Conducted vital signs assessments, blood draws, and specimen collections, ensuring high accuracy and patient safety.
- Provide exceptional patient education on medications, post-care instructions, and preventive health practices.
- Coordinated patient care with healthcare professionals, enhancing overall workflow and patient satisfaction.
- Maintain comprehensive electronic health records (EHR) and ensure data accuracy in patient files.
- Executed administrative tasks including scheduling appointments, processing insurance forms, and managing patient interactions to support clinic operations.
DJ, Decorator, Entertainer, Lead
Endless Events
Online Bookings
01.2019 - 02.2020
- Managed party reservations in efficient manner.
- Set up decorations and music equipment.
- Greeted and welcomed all of the party guests.
- Supervised and entertained young children in large groups through various activities such as face painting, balloon animals and arts and crafts projects, ensuring that both the parents and their children are enjoying.
Education
High School Diploma -
Information Technology High School
Long Island City, Queens, NY06-2021
Associate in Arts -
SUNY Nassau
Garden City, NYSkills
- Microsoft Office
- Google Docs
- Conflict Resolution
- Teamwork
- Attention to Detail
- Billing Software
- Insurance Billing
- Data Entry
- Customer Service
- High-Energy Personality
- Inventory tracking
- Administrative support
Languages
Arabic
Native/ Bilingual
Timeline
Service BDC
Mercedes Benz
11.2025 - Current
Billing technician
Geico insurance
10.2024 - 05.2025
Medical Assistant
Level Up Medical Care
08.2020 - 03.2021
Cargo Handler/Forklift Operator
Big Geyser
06.2020 - 08.2021
Auto Shop Intake Coordinator
New Tarek Auto Repair
05.2020 - 12.2022
DJ, Decorator, Entertainer, Lead
Endless Events
01.2019 - 02.2020
High School Diploma -
Information Technology High School
Associate in Arts -
SUNY Nassau