AHMED MOHAMED
Avondale Estates,GA
Summary
Highly Motivated, Team Player with professional integrity and Technical Skills. 4 years of Bachelor Degree in Maritime Navigation in Egypt . Bilingual in Arabic and English .
Overview
12
12
years of professional experience
Work History
Store Manager
Cricket Wireless
08.2019 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
District Manager
Cricket Wireless
12.2022 - 02.2023
- Supervised [Number] locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Generated financial and operational reports to assist management with business strategy.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Established territory boundaries and distribution routes to maximize service quality.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Sales Associate
Cricket Wireless
02.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Navigation Officer
National Navigation Company
01.2017 - 12.2018
- Determined speeds by using charts, area plotting sheets and compasses
- Thoroughly inspected boats before each embarkment to verify maximum reliability
- Utilized navigation expertise and tools to set courses and determine ship position throughout travel
- Assessed all travel variables, such as course and weather, to assist with managing passenger safety.
Navigation Officer
Egyptian Navigation Company
03.2015 - 01.2017
- Thoroughly inspected boats before each embarkment to verify maximum reliability
- Utilized navigation expertise and tools to set courses and determine ship position throughout travel
- Assessed all travel variables, such as course and weather, to assist with managing passenger safety.
Navigation Officer
Romalex Marine
08.2013 - 01.2015
- Determined speeds by using charts, area plotting sheets and compasses
- Towed and maneuvered vessels in harbors and open seas, communicating movements to passing vessels
- Utilized navigation expertise and tools to set courses and determine ship position throughout travel
- Assessed all travel variables, such as course and weather, to assist with managing passenger safety.
Navigation Cadet
Romalex Marine
07.2011 - 01.2013
- Performed routine maintenance tasks, including lowering, raising and cleaning ship's anchor.
Education
Bachelor of Maritime Navigation - Maritime Studies
Arab Academy For Maritime Transport
01.2011
Skills
- Business operations
- Problem resolution
- Team management
- Process improvement
- System monitoring
- Project organization
- MS Office
- Operational improvement
- Script Writing
- Software installation
- Employee Coaching
- Management Staff Collaboration
- Instructor Training
- Lectures and Discussions
- New Hire Training
- Decision-Making
- New Hire On-Boarding
- Staff Leadership
- Inventory Assessments
- Staff Development Plans
- New Hire Orientation
Timeline
District Manager
Cricket Wireless
12.2022 - 02.2023
Store Manager
Cricket Wireless
08.2019 - Current
Sales Associate
Cricket Wireless
02.2019 - 08.2019
Navigation Officer
National Navigation Company
01.2017 - 12.2018
Navigation Officer
Egyptian Navigation Company
03.2015 - 01.2017
Navigation Officer
Romalex Marine
08.2013 - 01.2015
Navigation Cadet
Romalex Marine
07.2011 - 01.2013
Bachelor of Maritime Navigation - Maritime Studies
Arab Academy For Maritime Transport