Summary
Overview
Work History
Education
Skills
Timeline
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AHMED OSMAN

New York,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Surface Line Dispatcher

Newyork City Transit
New York, NY
09.2021 - Current
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationship managed over 50 calls per day to address customer inquiries and concerns.

Bus Operator

New York City Transit Authority
New York, NY
06.2014 - 09.2021
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Answered questions from passengers with respect and accuracy, .
  • Transported customers on designated bus routes.
  • Maintained full understanding of local roads and traffic patterns.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Conducted 100% pre-trip inspections of bus for safe operation.
  • Obeyed federal, NY State and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria

Education

GED -

New York Board of Education
New York, NY

Skills

  • Efficient Service
  • Crew Monitoring
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Map Reading Skills
  • Customer Experience
  • Accurate Recordkeeping
  • Job Assignments
  • Complete Official Forms
  • Map Reading

Timeline

Surface Line Dispatcher

Newyork City Transit
09.2021 - Current

Bus Operator

New York City Transit Authority
06.2014 - 09.2021

GED -

New York Board of Education

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AHMED OSMAN