Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leonarda Babilonia

Highland,NY

Summary

Experienced Supervisor for over 3 years. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Overview

18
18
years of professional experience

Work History

Surface Line Dispatcher

Metropolitan Transportation Authority
05.2019 - Current

~ Route management on post to ensure on Time performance.

~ Safety tips given to bus operators to help increase road safety and reduce risk of collision.

~ Oversee Operators in pre and post trip inspections to ensure safe operating conditions at all times.

Superintendent

Mta New York City Transit
08.2022 - 05.2023

WORKED AT ZEREGA TRAINING FACILITY


Mentored new hires, resulting in stronger staff development and increased productivity.

  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Bus Operator

Metropolitan Transportation Authority
07.2011 - 05.2019

~ Perform pre and post trip inspections to ensure proper bus operation.

~ Transport passengers safely and provide excellent customer service

~ Assited elderly/disable/wheelchair passengers board and alight the bus.

~adhered to schedule to ensure timely service

Account Manager, Preferred Accounts

Rent A Center
03.2007 - 12.2010
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.

Education

High School Diploma -

Highland High School, Highland Ny
New York
06.2006

Trade -

Capri Cosmetology Learning Center
Nanuet, NY
06.2010

Skills

~ Teamwork

~ customer service

~ Bilingual English/Spanish

Schedule Management

Dispatching field personnel

Updating logs

~ Active listening

~ Leadership

~ public speaking

~ Problem solving

~ Communication

References

Available upon request

Timeline

Superintendent

Mta New York City Transit
08.2022 - 05.2023

Surface Line Dispatcher

Metropolitan Transportation Authority
05.2019 - Current

Bus Operator

Metropolitan Transportation Authority
07.2011 - 05.2019

Account Manager, Preferred Accounts

Rent A Center
03.2007 - 12.2010

High School Diploma -

Highland High School, Highland Ny

Trade -

Capri Cosmetology Learning Center
Leonarda Babilonia