Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leonarda Babilonia

Highland,NY

Summary

Experienced Supervisor for over 3 years. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Overview

18
18
years of professional experience

Work History

Surface Line Dispatcher

Metropolitan Transportation Authority
New York, NY
05.2019 - Current

~ Route management on post to ensure on Time performance.

~ Safety tips given to bus operators to help increase road safety and reduce risk of collision.

~ Oversee Operators in pre and post trip inspections to ensure safe operating conditions at all times.

Superintendent

Mta New York City Transit
The Bronx, NY
08.2022 - 05.2023

WORKED AT ZEREGA TRAINING FACILITY

Mentored new hires, resulting in stronger staff development and increased productivity.

  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Bus Operator

Metropolitan Transportation Authority
Bronx , Ny
07.2011 - 05.2019

~ Perform pre and post trip inspections to ensure proper bus operation.

~ Transport passengers safely and provide excellent customer service

~ Assited elderly/disable/wheelchair passengers board and alight the bus.

~adhered to schedule to ensure timely service

Account Manager, Preferred Accounts

Rent A Center
White Plains, NY
03.2007 - 12.2010
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.

Education

High School Diploma -

Highland High School, Highland Ny
New York
06.2006

Trade -

Capri Cosmetology Learning Center
Nanuet, NY
06.2010

Skills

~ Teamwork

~ customer service

~ Bilingual English/Spanish

Schedule Management

Dispatching field personnel

Updating logs

~ Active listening

~ Leadership

~ public speaking

~ Problem solving

~ Communication

References

Available upon request

Timeline

Superintendent

Mta New York City Transit
08.2022 - 05.2023

Surface Line Dispatcher

Metropolitan Transportation Authority
05.2019 - Current

Bus Operator

Metropolitan Transportation Authority
07.2011 - 05.2019

Account Manager, Preferred Accounts

Rent A Center
03.2007 - 12.2010

High School Diploma -

Highland High School, Highland Ny

Trade -

Capri Cosmetology Learning Center
Leonarda Babilonia