Angel Gonzalez-Matias
18 Hampshire Dr, Washingtonville
Summary
Dynamic professional with extensive experience at the Metropolitan Transportation Authority, excelling in customer service and conflict resolution. Proven ability to enhance operational efficiency and ensure safety through effective decision-making. Proficient in Microsoft Office, with a strong commitment to teamwork and supporting colleagues in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Surface Line Dispatcher
Metropolitan Transportation Authority
1910 Bartow Ave, Bronx, NY 10469
01.2023 - Current
- Communicated with drivers and fellow Surface Line Dispatchers to provide and maintain optimal service throughout trick.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Accountability for all post reliefs and bus pull-ins.
- Observe fitness for duty of MTA Bus Operators and uniform compliance on the dispatching post.
- Respond to and generate briefs of accidents and incidents ensuring the safety of MTA employees and customers.
- Maintain accurate service logs of daily events.
Bus Operator
Metropolitan Transportation Authority
1910 Bartow Ave, Bronx, NY 10469
07.2015 - 01.2023
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus while assuring ADA compliance.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and detours as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Maintained full understanding of local roads and traffic patterns.
- Preformed pre and post trip inspections
Sales Representative
Frito-Lay
1867 Flushing Ave, Ridgewood, NY 11385
07.2014 - 07.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Ensured timely delivery of goods.
Education
High School Diploma -
Harry S. Truman High School
750 Baychester Ave, Bronx, NY 1047506-2006
Skills
- Customer service
- Decision-making
- Active listening
- Proficient in Microsoft Office
Timeline
Surface Line Dispatcher
Metropolitan Transportation Authority
01.2023 - Current
Bus Operator
Metropolitan Transportation Authority
07.2015 - 01.2023
Sales Representative
Frito-Lay
07.2014 - 07.2015
High School Diploma -
Harry S. Truman High School