Rodney Robinson Jr
Queens Village,NY
Summary
Resourceful dispatcher, known for high productivity and efficiency in UTS. Specialized skills include quick decision-making, effective communication, and advanced knowledge of payroll, pick duties, and daily closeouts. Excel in using critical thinking, problem-solving abilities, adaptability to manage complex situations, and customer service in order to ensure seamless operations.
Overview
3
3
years of professional experience
Work History
SURFACE LINE DISPATCHER
Mta Bus Company, Nyct Bus
JAMAICA , NY
08.2022 - Current
- Prepared pick schedules and packages.
- Problem-solving for pay discrepancies.
- Prepared daily work and run schedules.
- Prepared and closed weekly payroll
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Participated in team meetings discussing changes in procedures or processes.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Assistant Pick Dispatcher
Mta Bus Company, Nyct Bus
Jamaica, NY
08.2023 - 12.2023
- Fill in for the pick dispatcher during the absence of the pick dispatcher.
- Setting up the pick for operators and maintenance workers.
- Building holiday pick, and general pick for maintenance.
- Relaying information to the Head Pick dispatcher.
Education
Some College (No Degree) - International Trade And Transportation
SUNY Maritime College
The Bronx, NYSome College (No Degree) - Individual Studies
Hudson Valley Community College
Troy, NYSkills
- Communication with Operators
- Customer relationship management
- Training new hires
- Microsoft Office experience
- Critical thinker
- Active listening
- Conflict resolution
- Verbal and written communication
- Time management
- Customer service
Timeline
Assistant Pick Dispatcher
Mta Bus Company, Nyct Bus
08.2023 - 12.2023
SURFACE LINE DISPATCHER
Mta Bus Company, Nyct Bus
08.2022 - Current
Some College (No Degree) - International Trade And Transportation
SUNY Maritime College
Some College (No Degree) - Individual Studies
Hudson Valley Community College