Sami Seferovic

• Road Operations- Maintain Bus route Schedules, supervise safety performance and compliance of bus operators, road ops adjustments for service delivery

Coordinated with management on daily road control goals and operational priorities to ensure alignment and effective service delivery.

Investigating accidents/incidents that occur on the road and providing briefs.

Ensured safety and regulation compliance during the operation of NYCT vehicles.

• Depot Operations- Perform Crew Dispatcher duties such as scheduling, monitoring bus operator attendance and uniform compliance, coverage for assignments, taking sick call outs, customer service for incoming calls, coordinating with Depot management on depot goals and expectations.

Perform General Dispatcher assignments such as payroll and budget compliance, Bus operator records upkeep and compliance (Medical's, Training, Driver's license status, 19A law), Attendance monitoring, Responding to incoming Depot emails, Completing accident packages and various other duties.

Performed Yard Dispatcher duties such as assigning buses to operators based on schedules and availability. Supervised operators' safety and compliance during departures and arrivals at the depot; coordinated with maintenance on fleet availability and maintained accurate records of bus assignments and locations.

• Operated MTA NYCTA buses along assigned routes following traffic laws and transit schedules.
• Performed pre-trip inspections on bus systems, brakes, lights, and safety equipment.
• Assisted passengers with boarding, seating, and mobility device access.
• Communicated delays, incidents, and route changes through radio systems.
• Followed MTA NYCTA policies, customer service standards, and defensive driving practices.

• Maintained Halstead Management residential buildings through routine repairs and inspections.
• Responded to tenant maintenance requests with prompt, courteous service.
• Inspected common areas for safety hazards and cleanliness issues.
• Monitored supplies and restocked maintenance closets for Halstead Management properties.
• Performed general cleaning tasks such as sweeping, mopping, dusting and waxing floors.

• Monitored CCTV feeds and relayed suspicious activity to dispatch or supervisors.
• Verified visitor credentials, enhancing security at secure entrances.
• Patrolled Securitas client sites, ensuring safety at doors, gates, and restricted areas.
• Completed incident reports and maintained daily security logs to document security activities.