Ahmed Salem
Brooklyn,NY
Summary
Experienced sales and customer service professional with strong leadership and problem solving skills to offer a progressive company that promotes based on performance.
Overview
25
25
years of professional experience
Work History
Senior Retail Consultant & Small Business Expert
Sprint Corp.
Brooklyn, NY
04.2015 - 08.2019
- Positioned as go-to person for up to 17staff members, troubleshooting complex administrative and training issues promptly
- Built customer relationships by responding to inquiries, identifying and assessing customer's needs, resolving problems, and following up with potential and existing customers to ensure satisfaction
- Created and maintained user accounts and ensured proper routing of documents for approval and training
- Adhered to rigorous standards for customer service, merchandising, operational safety and store security policies and guidelines
- Collaborated with different departments and levels of management to gain consensus on procedural documentation
- Remain informed on current regulations, especially concerning product knowledge & fraud prevention
- Developed business cases, presentations and reports for senior management
- Assembled important paperwork and disclosures for borrower
- Facilitated training for associates through daily coaching and regular business partnerships and performance appraisals
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers
Brand Marketing Specialist
Acosta Mosaic Group
Brooklyn, NY
10.2014 - 05.2015
- Engaged guests and retail associates with inspirational product demonstrations and effective verbal explanations
- Generated in-store buzz by educating guests on how to use certain home improvement merchandise
- Made significant contributions towards sales and improved consumer buying experiences through effective product training of store personnel
- Delivered training through direct engagement and group presentations which was also consistent with company programs
Owner Operations Manager
ARE Investments Llc.
Ocean City, MD
12.2007 - 12.2013
- Implemented marketing strategies based on local demographics
- Advertised properties using social media platforms & other 'Rental by Owner' sites on behalf of owners
- Negotiated rental rates between guests and owners where both parties involved were happy
- Worked with rental agencies to increase occupancy rates by 110% compared to what they were doing alone.
- Engaged directly with guests to address any concerns so as to ensure pleasant experiences and return visits
- Achieved a year over year increase in occupancy & rates through repeat guests and referrals by more than 25% annually.
- Worked directly with Condo Associations to address any technical problems owners (including myself) or guests may have had
Education
Business Administration And Management
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Project planning and development
- Risk management processes and analysis
- Conflict Resolution
- Strong verbal communication
- Self-Motivated
- Systematic Multitasking
- Staff management
- Consulting
- Training Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Senior Retail Consultant & Small Business Expert
Sprint Corp.
04.2015 - 08.2019
Brand Marketing Specialist
Acosta Mosaic Group
10.2014 - 05.2015
Owner Operations Manager
ARE Investments Llc.
12.2007 - 12.2013
Business Administration And Management
Kingsborough Community College of The City University of New York
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