Merena Spencer
Macon,MS
Summary
Personable and reliable with positive attitude and strong communication skills. Understanding of customer service principles and adept in handling transactions efficiently. Focused on providing excellent service and enhancing customer experience.
Overview
3
3
years of professional experience
Work History
Cashier
Sprint Mart
12.2022 - 09.2023
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
Healthcare Customer Service Representative
Everise
11.2023 - 03.2024
- Provided accurate information regarding insurance benefits and coverage details.
- Handled high-volume inbound calls while maintaining professionalism and empathy
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Store Associate
Walmart
01.2025 - Current
- Maintained store cleanliness and organization to ensure a welcoming environment for customers.
- Operated cash register, processed transactions accurately, and handled customer payments efficiently.
- Restocked merchandise on shelves, ensuring optimal product placement and availability for shoppers.
Education
High School Diploma -
Noxubee County High School
Macon, MS01-2022
Skills
- Customer assistance
- Active listening techniques
- Time management mastery
- Flexible schedule adaptability
- Cash handling accuracy
- Attention to detail focus
- Problem-solving acumen
Timeline
Store Associate
Walmart
01.2025 - Current
Healthcare Customer Service Representative
Everise
11.2023 - 03.2024
Cashier
Sprint Mart
12.2022 - 09.2023
High School Diploma -
Noxubee County High School