Ahmed Yusuf
Minneapolis,MN
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Project Manager, Client Services
Ameriprise Financial
09.2023 - Current
- Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.
- Championed continuous improvement initiatives that resulted in process enhancements leading to greater client satisfaction.
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
- Fostered strong relationships with clients, leading to increased contract renewals and referrals.
- Using Software's like Banger and Service Now to help effectively solve problems for all clients.
- Maintained open communication by presenting regular updates on project status to customers.
Fulfilment Expert
Target
05.2023 - 08.2023
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
Education
High School Diploma -
Al-Amal School
Fridley06.2024
Associate of Arts - Computer Engineering
Concordia University, St. Paul
Saint Paul, MN05.2024
Skills
- Customer Satisfaction
- Team motivation
- Project Scheduling
- Deadline Management
- Technical understanding
- Client Relationships
- Experience with Bangar and Service Now
Certification
- Introduction To Programming Using Python
- Microsoft Excel 2013 Certification
Watching Plethora Of Sports
I absolutely love watching Minnesota sports, especially the Wolves! The thrill of each game is unmatched, and I'm beyond excited for what the future holds for our team. Here's to cheering them on to victory!
Timeline
Project Manager, Client Services
Ameriprise Financial
09.2023 - Current
Fulfilment Expert
Target
05.2023 - 08.2023
High School Diploma -
Al-Amal School
Associate of Arts - Computer Engineering
Concordia University, St. Paul