Ahmed Tira
New York,New York
Summary
Results-driven Sales management professional with a robust background in sales, hospitality and customer service. Proven track record of exceeding revenue targets in both service and retail environments. Exceptional leadership skills in driving high-performing sales teams and leveraging expertise in customer service to enhance client satisfaction. Successful history in selling physical items, demonstrating strategic planning and consistent sales growth.
Overview
8
8
years of professional experience
Work History
Manager
Il Divo
2021.05 - 2023.10
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Maitre D'/Floor Manager
NOIR Nightclub And Restaurant
2021.04 - 2022.04
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Founder and CEO
Night Out Nyc LLC
2015.09 - 2022.04
- Developed strong partnerships with other businesses and specially high-end Nightclubs and restaurants to allow for collaboration and more significant opportunities for growth.
- Defined company roles and responsibilities to establish and enhance processes.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Initiated strategy to drive company growth and increase market share and profitability.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Oversaw divisional marketing, advertising and new product development.
VIP Hospitality Host
Harbor Nightclub
2021.07 - 2021.12
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Advised customers about special offerings and menu items to help drive sales.
Founder and CEO
Tira Trading LLC
2020.04 - 2021.05
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Defined company roles and responsibilities to establish and enhance processes.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Directed market expansions to propel business forward, meet changing customer needs.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Managed financial, operational and human resources to optimize business performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Education
High School Diploma -
Borough of Manhattan Community College of The City University of New York
New York, NY03.2016
High School Diploma -
High School Ali Douagi La Marsa
Tunisia06.2015
Skills
- Operations Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Sales Techniques and Management
- Team Leadership
- Team Development
- Computer Skills
- Risk Management
- Problem Solving
- Financial Management
Section name
Dedicated leader with a 13-year tenure in Boy Scouts, evolving from a youth participant to the role of Captain/Leader. Proficient in organizing comprehensive camping trips, overseeing details ranging from cost management to accommodation and transportation logistics. Demonstrated commitment to fostering teamwork and ensuring seamless execution of outdoor experiences.
Section name
Dedicated leader with a 13-year tenure in Boy Scouts, evolving from a youth participant to the role of Captain/Leader. Proficient in organizing comprehensive camping trips, overseeing details ranging from cost management to accommodation and transportation logistics. Demonstrated commitment to fostering teamwork and ensuring seamless execution of outdoor experiences.
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
VIP Hospitality Host
Harbor Nightclub
2021.07 - 2021.12
Manager
Il Divo
2021.05 - 2023.10
Maitre D'/Floor Manager
NOIR Nightclub And Restaurant
2021.04 - 2022.04
Founder and CEO
Tira Trading LLC
2020.04 - 2021.05
Founder and CEO
Night Out Nyc LLC
2015.09 - 2022.04
High School Diploma -
Borough of Manhattan Community College of The City University of New York
High School Diploma -
High School Ali Douagi La Marsa
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