AhmedYasin Abdullahi

• Managed the VMware vRealize Operations environment.
• Created and managed virtual machines with VMware vSphere.
• Assisted in the design of the Virtual Infrastructure.
• Managed all IT assets (hardware & software) for the entire firm.
• Assisted with troubleshooting of software, hardware, and network issues.
  Maintained detailed records of customer interactions and actions taken.
  Supported user account management, including password resets and user access control

Execute audit procedures to evaluate the accuracy and completeness of System Reports and End User Computing Spreadsheets

Perform deep analysis of Access, Change Management, Vulnerability Management, and assist with 3rd party risk assessments
Work with various control owners and assist in remediation and process improvement activities
Act as a liaison between external auditors and internal process owners, and respond to external auditor’s requests
Prior experience in an audit, compliance and regulatory environment related to security and privacy including standards across industries and geographies such as PCI, ISO, SOC, HIPAA, HITRUST, FedRAMP, FINRA, SEC and OCC is desired
Develop and maintain SOC2 scoping documentation including system understanding, process flows, and system infrastructure diagrams
Perform control alignment validation
Facilitate in identifying controls gaps ensuring sufficient remediation plans and tracking to timely resolution

Volunteer IT Support Technician, Local Nonprofit Organization (2019-2020)Provided technical support and troubleshooting assistance to staff members, ensuring smooth operation of computer systems and software.
Assisted in the setup and maintenance of hardware, including computers, printers, and networking equipment.
Conducted training sessions to educate employees on basic IT skills and best practices for cybersecurity

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Configured hardware, devices and software to set up work stations for employees.

Troubleshooting and problem solving Experience
Reset passwords for employees when needed/walked Them through browser maintenance to resolve certain issues which provided excellent customer service
Troubleshooting and problem Solving experience
Setup and maintenance of computers/printers/networks
Experienced with working hands -on /remote issues
Experienced in the work of all laptop/desktop computers
Remote desktop
Assisting with updating/Transferring web tickets from users to their appropriate organizations/units
used TCP/IP,DNS,DHS As well as other networking essentials such as vpn/Ethernet

• Technical: Install, Commission, Programming and Testing of CCTV IP Network Camera and DVR Analog PTZ or Fixed Camera to given site project.
• Troubleshoot of DVR Analog System's Motherboard and Power Supply
• Install Operating System such as Microsoft Windows XP, Vista and 7
• Knowledgeable in Port Forwarding of Router Configuration hence the Application of the Network will work properly. Remote Administration using LAN and WAN using
• DYNDNS.
• Products for CCTV that handle such as E-Guardian, Hitron, CP Cam, Wonwoo, Panasonic, Mobotix Software.
• Terminate Cat5e/Cat6 cables using straight and cross cable, Crimp BNC to Coaxial Cables (RG 59) (RG) Troubleshoot Workstation / Dumb Terminals hence in good condition
• Project Management:
• Read Blueprints for what will be installed CCTV Camera for best viewing of it.
• Performs Site Survey to the Given site
• Talks and keeps keen communication for Technician, Electrician and Project Engineer for Target Project.
• Customer Care and Support:
• Technical Support for CCTV both Analog and IP Camera
• Talks to Building Engineer, Building Manager, CCTV Operator for proper usage and operation of CCTV System
• Support for to other group department task due to given time.
• Financial Management:
• Asses a Budget for Given project such as Housing, Transportation, Food Allowance of Technician, Electrician, CCTV Network Engineer
• Assist for Bill of Quantity of Sales Engineer, Purchase Order, Purchase Requisition, Delivery Order